Receptionist
Sarah Odhiambo
Urembo Ladies Salon
Dubai,Dubayy
4
Languages
10
years of professional experience
Dynamic and results-driven professional with a strong foundation in customer service and client satisfaction. Demonstrates expertise in appointment scheduling, inventory management, and financial reporting, ensuring seamless operations and enhanced client experiences. Proficient in staff training and performance monitoring, with a proven track record of sales growth through effective upselling of salon services. Committed to maintaining high standards of hygiene and cleanliness compliance while pursuing opportunities to further develop leadership skills within the industry.
Work history
Receptionist.
1 Year 6 Months- Ensure excellent customer service and handle complaints or special requests.
- Maintain high service standards to retain and attract clients.
- Oversee daily salon operations (opening, closing, cleanliness, hygiene)
- Enhance health and safety regulations and cleanliness standards.
- Maintain a database of clients and appointment schedules.
- Use CRM systems to track client history and preferences.
- Ordered stock for salon to ensure availability of beauty products and tools. and maintain beauty products and tools.
- Monitor sales and create reports for business performance analysis.
- Manage budgets, expenses and cash flow.
- Run promotions, loyalty programs and marketing campaigns both online and offline.
Receptionist
1 Year 1 Month- Greet and check in visitors, ensuring a friendly and professional first impression.
- Answer and direct inbound calls, providing information or forwarding to the appropriate department.
- Schedule appointments, manage calendars, and coordinate meeting rooms for staff and clients.
- Maintain office supplies inventory and order items when needed.
- Handle incoming and outgoing mail, packages, and faxes.
- Perform general administrative tasks, including filing, data entry, and handling office correspondence.
- Assist with customer inquiries, ensuring timely and helpful responses.
Salon Supervisor
3 Years 11 Months- Supervise a team of beauticians, ensuring high-quality services and professional customer interactions.
- Oversee appointment scheduling and ensure smooth salon operations to avoid delays.
- Maintain cleanliness and hygiene standards in compliance with Dubai municipality regulations.
- Handle customer inquiries, feedback, and complaints to enhance client satisfaction.
- Manage daily cash transactions, invoices, and financial records.
- Monitor stock levels and place orders for salon products to avoid shortages.
- Train new staff on salon policies, customer service, and best practices.
- Implement promotional strategies to increase sales and customer retention.
Skills
Strong Communication skills
Customer Service & Client Satisfaction
Appointment Scheduling & Coordination
Inventory & Product Management
Cash Handling & Financial Reporting
Hygiene & Cleanliness Compliance
Staff Training & Performance Monitoring
Sales & Upselling Salon Services
Education
Certificate - Computer Studies
Certificate - High School
Certificate - Entrepreneurship
Personal Information
- Title: ADMIN / RECEPTIONIST.
- Availability: Immediately
- Visa status: Cancelled visa
LANGUAGES
English
Fluent
Swahili
Fluent
AWARDS, ACCOMPLISHMENTS, AND HONORS
Employee of the Month (3 consecutive months) — Recognized for exceptional customer service and teamwork.
ADDITIONAL INFORMATION
- Visa Status - Cancelled visa
- Availability - Immediately
Timeline
Receptionist.
Urembo Ladies Salon
2025.03 - 2026.09Read More
Receptionist
Asiana Grand Hotel
2024.01 - 2025.02Read More
Salon Supervisor
DEE Salon
2017.02 - 2021.01Read More
S.H.O.F.C.O
Certificate from Entrepreneurship
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ST Charles Mtego
Certificate from High School
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K.A.G Vocational Training
Certificate from Computer Studies
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