Sarah Peterson
Portage la Prairie - Winnipeg
Summary
Dynamic and performance-driven team leader with extensive experience in retail and hospitality operations in Canada and Ghana. Proven track record of leading teams, optimizing processes, and delivering exceptional customer service in fast-paced environments. Skilled in problem-solving, equipment troubleshooting, and staff training. Eager to embrace new challenges and continuously expand knowledge, seeking to bring operational expertise to a challenging and rewarding role in the services industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Preparation Lead
Loblaws (Dominion Foods)
01.2023 - 01.2024
- - Supervised a team of up to 8 employees in a high-volume prepared food outlet.
- - Implemented operational changes that enhanced workflow efficiency and customer satisfaction.
- - Identified and resolved equipment and process-related issues to ensure smooth operations.
Retail and Hospitality Roles
Various Employers
01.2015 - 01.2023
- - Progressed from entry-level to relief supervisor across multiple roles in hotels, lodges (including Zaina Lodge, Monticello), and retail stores.
- - Gained hands-on experience in customer-facing roles, cash handling, inventory, and hospitality service.
- - Provided training and supervision to junior staff as needed.
Education
Trade School Diploma - Hospitality
01.2002
High School Diploma - undefined
01.2000
Skills
- - Operating Systems: Windows, macOS
- - Software: Microsoft Word, Excel
Certification
- Microsoft Word & Excel Certification – Accra, Ghana, 2022
CORE COMPETENCIES
- Team Leadership & Staff Supervision
- Process Improvement & Operational Efficiency
- Customer Service Excellence
- Food Preparation & Quality Control
- Equipment Troubleshooting
- Retail & Hospitality Operations
- Microsoft Office (Word, Excel)
- Adaptability in Fast-Paced Environments
ADDITIONAL INFORMATION
- - Legally authorized to work in Canada (Permanent Resident)
- - Friendly, reliable, and ready to learn new skills
- - References and supporting documents available upon request
Additional Information
-Legally authorized to work in Canada (Permanent Resident)
- Friendly, reliable, and ready to learn new skills
- References and supporting documents available upon request
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Food Preparation Lead
Loblaws (Dominion Foods)
01.2023 - 01.2024
Retail and Hospitality Roles
Various Employers
01.2015 - 01.2023
High School Diploma - undefined
Trade School Diploma - Hospitality
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