Sarah Sameer

• Proficient in using the Oqood system for managing real estate contract registration and ownership services.
• Experienced in processing and tracking payments through the Noqoodi e-payment platform.
• Skilled in operating within the Tarakheesi system for managing permits and licenses related to real estate and commercial activities.
• Responsible for submitting and following up on approvals, permits, and regulatory requirements with government authorities (e.g., Dubai Land Department, RERA, DED).
• Regularly coordinates with external entities including developers, governmental departments, and financial institutions to ensure smooth transaction processing.
• Capable of preparing and submitting necessary documentation for property registrations, renewals, and licensing.
• Acts as a liaison between internal departments and external regulatory bodies, ensuring compliance with local laws and industry standards.
• Keeps up-to-date with regulatory changes and ensures that internal processes align with current government policies.
• Demonstrates strong problem-solving skills in resolving delays or issues related to property registration and licensing.

• Act as the main contact between managers and clients, both inside and outside the company.
• Answer calls and emails, and keep track of the sales process from start to finish.
• Keep all information private and follow company rules when dealing with staff.
• Manage everything in the seller process, from the first contact to the final signed agreement.
• Have good knowledge of DLD & DIFC rules and regulations.
• Create reports for managers and keep all sale, lease, and contract documents organized.
• Keep an eye on vacant rental units and work with the leasing team to fill them.
• Write and edit letters and contracts related to property matters.
• Prepare and check sales agreements (MOU), and keep office records updated and accurate.
• Track payments and paperwork for each property and make sure everything is correct.
• Follow up with teams and give updates on tasks.
• Check documents and get them signed.
• Keep detailed records of all compliance tasks like permits, approvals, and reports.
• Write and review letters, reports, and alerts related to compliance.
• Work with clients and legal teams to make sure contracts and property handovers follow the law and project rules.

• Full control of delivery process and documentation
• Checking vehicles' conditions and ensuring no loss or damage

Create a welcoming experience by maintaining a professional demeanor and positive attitude during all customer interactions.
• Provide excellent delivery service through thorough vehicle explanation.
• Explanation of service center locations, contact details, and introduction to service advisor

Brief customers about the upcoming feedback call to emphasize ongoing care and reinforce support.

Educate customers on the importance of the satisfaction survey and encourage honest feedback for service improvement.
• Maintain or even exceed our Excellent CS score

Generating monthly SSI reports to higher management.

• Create an environment of opportunities to achieve teamwork

• Handle incoming customer calls and inquiries efficiently.
• Identify and assess customer needs to deliver personalized solutions.
• Provide accurate information on products, services, and offers.
• Resolve complaints promptly and ensure customer satisfaction through follow-ups.
• Maintain customer records and service reports using MS Excel and internal systems.
• Collaborate with team members to continuously improve customer experience.
• Generate leads and promote dealership services when appropriate.
• Ensure compliance with communication procedures and company policies.