Summary
Overview
Work History
Skills
Certification
Timeline
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Sarah Samir

Sarah Samir

Business Consultant
Dubai

Summary

Experienced Business Application Consultant with a strong background in Oracle Siebel, Oracle Cloud, IBM BPM, T24 Core Banking, Tableau, MicroStrategy, and Microsoft Dynamics 365. Skilled loyalty, campaign management, sales force automation, order management, and public sector solutions. Proficient in SRM, sales, CPQ, and services modules of Oracle Cloud. Also well-versed in IBM BPM, ODM, ECM, and T24 Core Banking systems. Successfully led teams and managed vendors in the telecommunications, banking, and manufacturing industries. Known for exceptional analysis and design capabilities. Notably achieved the delivery of the first AI-driven autonomous store in the telecommunications sector.

Overview

17
17
years of professional experience
7
7
Certifications
3
3
Languages

Work History

Senior Manager - Product Development

Etisalat UAE
08.2022 - Current


  • Led the launch of the first AI-driven autonomous store in telecommunications, managing the entire product lifecycle.
  • Collaborated cross-functionally to standardize products, develop new features, and identify business opportunities.
  • Built and maintained strong relationships with vendors, partners, and internal teams (IT, product management, account services).
  • Created product documentation, supported marketing efforts, and developed training materials for internal teams.

Product Manager

DXC Technology
10.2020 - 07.2022
  • Defined product strategy and roadmap, leveraging extensive experience in the payment industry.
  • Delivered BRDs with prioritized features, justified by customer insights, to drive market share and enhance customer experience.
  • Collaborated with external partners, engineering teams, and internal stakeholders to ensure timely product delivery and successful launches.
  • Led product management for Siebel CRM, Business Analytics (MicroStrategy), and dispute & fraud portals, including working on a card payment solution with the government.

Package Solution Consultant

IBM
09.2012 - 10.2020


  • Business Intelligence (OCP Morocco - Tableau): Drove strategic decisions through analytics and real-time reporting on KPIs and financial results. Developed executive dashboards and reports using Tableau and identified sales and marketing opportunities through data mining.
  • RPA (Robotic Process Automation): Analyzed business processes, identified automation opportunities, defined RPA strategies, and provided high-level assessments for implementation, delivering continuous updates to stakeholders.
  • Banking (IBM - Arab African International Bank): Led business and project reviews for payments system modernization (Temenos T24), working with internal and external stakeholders to define requirements, manage dependencies, and present analysis reports to C-level executives.
  • Telecommunications (IBM - Orange Egypt): Implemented advanced data gathering strategies, created training materials and delivered training in both English and Arabic. Managed requirements, communications, and problem-solving strategies while conducting cost/benefit analysis.
  • Telecommunications (IBM - Etisalat Misr Program): Managed testing services, including strategy, budgeting, and forecasting. Led a team of 10, facilitated inter-team communication, and mentored testers while ensuring QA best practices and defect management.
  • Cross-Industry Experience: Collaborated across various industries (business intelligence, banking, telecommunications) to deliver high-quality products and services, focusing on process optimization, stakeholder management, and continuous improvement.

CRM Projects Management

Mobinil
12.2007 - 08.2012


  • CS Project Specialist (Jan 2012 - Sep 2012): Coordinated cross-departmental projects, ensured smooth project flow, and monitored project timelines to address issues promptly, following Mobinil’s project management methodologies.
  • Siebel CRM Administration Specialist (Dec 2009 - Jan 2012): Managed Siebel CRM administration, including configuration, enhancement validation, and troubleshooting complex issues. Led CRM system integration and served as the project manager for Siebel Marketing Campaign Management and SFA modules.
  • CRM System Expertise & Call Center Interface: Acted as the primary interface between CRM systems and call center operations, gathering requirements, writing test scripts, leading UAT testing, and ensuring alignment with Siebel’s functionality and business needs.

Skills

Analytical Skills

Certification

IBM Design Thinking Practitioner

Timeline

Senior Manager - Product Development

Etisalat UAE
08.2022 - Current

Product Manager

DXC Technology
10.2020 - 07.2022

Package Solution Consultant

IBM
09.2012 - 10.2020

CRM Projects Management

Mobinil
12.2007 - 08.2012

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Sarah SamirBusiness Consultant