Sarah Shalaby

• Launched SPX5, the largest warehouse in MENA.
• Balanced labor and optimized shift operations with Area Managers.
• Ensured safety, OSHA compliance, and met KPI targets.
• Led process improvements using Lean tools and optimized warehouse layout.
• Managed 88+ employees, ensuring schedules and performance metrics were met.
• Enhanced logistics operations and streamlined workflows.
• Improved carrier engagement, linehaul performance, and shipping cost efficiency.

4o

• Managed retail inbound S&OP for two key warehouses in collaboration with stakeholders.
• Owned and executed fulfillment center programs (Standing Appointment & Palletization).
• Ensured operational efficiency under tight deadlines while optimizing processes.
• Coordinated with internal and external stakeholders for performance and operations alignment.
• Improved vendor performance through monitoring, coaching, and corrective actions.
• Drove cross-functional initiatives to enhance customer experience and reduce costs.

• Enhanced client satisfaction and retention through strong relationships and proactive issue resolution.
• Resolved escalated issues, safeguarding valuable client relationships.
• Collaborated with sales to identify upsell opportunities and grow the client base.
• Delivered data-driven account performance reports and conducted regular reviews to drive success.
• Developed customized account plans to align with client business goals.
• Established effective communication channels for seamless project execution.
• Managed a diverse portfolio of accounts, resolving problems efficiently.
• Negotiated favorable contract terms, securing mutual benefits.
• Identified and retained at-risk accounts with targeted strategies.

• Set and manage all HSE target setting and performance measurement for Cairo office
• Responsible for measurement of Cairo office HSE performance
• Prepare all Material needed and doing all market search for the procurement process
• Lead the implementation of ISO 14001 system and OHSAS 18001 at Cairo office
• Develop and implements HSE management system and implement at Cairo office
• Conduct review and updating HSE management system procedures
• Conduct/participate accident and incident investigations at Cairo office
• Manage the incident reporting system and ensures that all incidents are properly investigated and closed out
• Review insurance survey report and report its compliance quarterly to management

• Responsible for health and safety department document control
• Accountable for maintaining accurate reporting logs and registers
• Manages health and safety department purchases and supply chain requests
• Administrates health and safety department day-to-day work
• Manages HSE team calendars and meetings
• Work closely with procurement team for all HSE material and acknowledgment of Bechtel software
• Process and track received expenses and invoices, verify against the purchase order, and arrange for manager approval
• Championed employee wellness initiatives focused on both physical and mental well-being, fostering a healthier and more engaged workforce.

• Provide logistical and administrative support and follow-up for substantive meetings organized by the branch
• Prepare travel authorizations and make travel arrangements for the Chief
• Review incoming correspondence, collect and prepare necessary information for reply/action, and draft and finalize response
• Prepare first drafts of responses to inquiries received by the branch for action by supervising officers
• Maintain an office filing system and assist in archiving
• Assist in the raising and follow up of requisitions, purchase orders and in the timely processing of payments to vendors
• Assist the other support staff focal points in the management of leave and attendance, branch assets and in the space management of personnel

• Handling daily enquiries of applicants whether face to face, by phone or email
• Handling applicants complain and providing resolutions
• Process visa submission requests on customized systems related to visa administration
• Monitoring passports movement cycle between the visa service center KSA diplomatic mission
• Communicate and coordinate with other internal departments
• Cash handling as well as online payment execution and End of day reconciliation
• Upselling and cross-selling travel services and achieving assigned targets