SARAH CHEGE

Customer Service:

• Interact with visa applicants and other visitors in a courteous and professional manner.
• Ensure a welcoming environment and strive to enhance customer satisfaction throughout their visit.

Information and Assistance:

• Provide accurate and up-to-date information on visa application procedures and requirements.
• Assist applicants in filling out application forms and guide them through the process.
• Review and verify visa application documents for completeness and accuracy.

Appointment Schedules:

• Manage appointment schedules efficiently to ensure timely processing of visa applications.
• Assist in coordinating the visa process and other related services as needed.
• Attracting new clients by innovating and overseeing the sales process for the business

Issue Resolution:

• Address customer inquiries, concerns, and complaints promptly and effectively.
• Strive to resolve issues to the customer's satisfaction while maintaining professionalism.

Data Entry:

• Accurately input applicant information into our systems, ensuring high data integrity standards are maintained.
• Provide general administrative support to the Visa Application Centre operations.
• Handle phone inquiries, maintain records, and manage customer queues as required.

• Professionally answer main telephone line, screen, direct calls and monitor main line voice messages.
• Log in pet booking appointments in system.
• Prepare schedule for mobile groomers.
• Monitor and maintain office equipment, like copier, scanner and printer.
• Schedule meetings, client visits and company events.
• Perform light bookkeeping and financial record-keeping.

• Created enjoyable inflight atmosphere by incorporating entertainment options tailored to various age groups.
• Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to cabin management.
• Developed customized in-flight services to cater to diverse passenger needs, enhancing overall satisfaction levels.
• Established strong teamwork among crew members through effective communication and collaboration.
• Improved cabin safety by implementing safety procedures for crew members and passengers.

• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Elevated onboard sales revenue by effectively promoting duty-free products and conveying benefits of loyalty programs.
• Facilitated efficient meal services.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.

• Logged call information and solutions provided into internal database.
• Resolved concerns with products or services to help with retention and drive sales.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• Recognizing and managing assertive customers calls.
• Evaluated existing policies and procedures, recommending improvements for better customer care outcomes.
• Built strong relationships with clients through clear communication and empathetic understanding of their situations.
• Utilized advanced problem-solving skills to resolve challenging cases that resulted in satisfied customers.