SARAH JANE TAMAYO

Duties and Responsibilities of BST CAR RENTAL

(Admin Coordinator Support & Accounting)

• Oversaw and supervised the company's vehicle fleet
• Created rental renewal invoices and verified receipts
• Checked fines on the RTA portal and account balances for Salik DXB and AUH
• Inputted data into the TARS System
• Managed telephone inquiries and provided necessary information
• Handled bookings and explained the terms of the rental agreement
• Addressed customer questions regarding prices and vehicle availability
• Assisted customers in selecting appropriate vehicles
• Proficient in utilizing TARS RTA PORTAL, DUBAI SALIK PORTAL, DARB AUH PORTAL.
• Managed accounts receivable, conducted audits, handled banking transactions, generated sales reports, and performed sales analysis for corporate rental business.

Duties and Responsibilities of BST REAL ESTATE:

(Admin Coordinator Support)

• Liaise between manager and clients.
• Manage phone calls, emails, and correspondence.
• Handle client requests and inquiries professionally.
• Prepare reports, presentations, and briefs.
• Maintain organized filing system.
• Submit necessary documents for Trakheesi Permit.
• Monitor inventory for sales, rentals, and renewals.
• Create and update Excel spreadsheets and provide reports
• Schedule property viewings for potential clients.
• Assist clients with inquiries and needs.
• Organize and maintain office records.
• Edit property pictures for better presentation.

Duties and Responsibilities of BST GETAWAYS TRAVEL & TOURISM LLC

(Admin Coordinator Support)

• To arrange a meeting with the sales manager of the five-star hotel and luxury villa in Dubai, AUH, in order to establish a partnership with our tourism company and partnering with local attractions, cultural events, or entertainment venues to enhance our guest experiences. This collaboration aims to expand our customer base and secure a corporate rate, ultimately increasing profitability for our company
• Effectively utilize Google Sheets for internal database management

Duties and Responsibilities of BST GROUP OF COMPANIES
(Admin/HR Support/Accounting/Supply Management/PRO Related Assistance)

• Assisted in HR tasks, including staff visa processing.
• Provided administrative support to HR executive.
• Organized and updated company personnel records.
• Managed HR databases with employee information.
• Assisted in payroll management and preparation.
• Prepared and stored paperwork for HR policies.
• Answered employee questions and provided information.
• Maintained schedules and coordinated calendar activities.
• Posted job ads and processed resumes.
• Answered telephone calls and provided information.
• Created reports for senior management.
• Assisted with new employee orientation and training.
• Ensured company legalities were maintained.
• Renewed business licenses and other legalities.
• Handled VAT filing through FTA Portal.
• Assisted with tax audit for VAT filing.
• Managed return/refund processes.

BST BUSINESS CENTER Duties and Responsibilities:
1. Coordinating with clients to facilitate the business set-up application process.
2. Preparing the list of requirements necessary for opening a license.
3. Managing the direct process with government departments such as DED, TRAKHEES, DUBAI COURT, GDRFA, DET, TASHEEL, AMER for client licensing.
4. Handling the processing of various documents including labor cards, visas, medical certificates, establishment cards, e-signature cards, Emirates IDs, notarial services, stamp making for client companies, and business cards.
5. Assisting clients with the legalities involved in setting up their accounts.
6. Opening bank accounts for clients.
7. Applying for TRN (Tax Registration Number) on behalf of clients.
8. Managing the DCAA application process for obtaining permits related to aviation activities.
9. Filing VAT returns for clients.
10. Assisting with AML (Anti-Money Laundering) applications.
11. Handling DEWA (Dubai Electricity and Water Authority) applications.
12. Processing SPA (Special Power of Attorney) applications.
13. Managing MOFA (Ministry of Foreign Affairs) attestation applications.
14. Providing attestation services.
15. Handling legal translation processing services.
16. Assisting with DLD (Dubai Land Department) ejari applications.
17. Managing ETISALAT/DU account applications for both personal and company-related purposes.
18. Coordinating with bank managers for account openings.
19. Assisting clients in downloading the necessary app for account set-up.

• Developed and implemented financial policies to enhance operational efficiency.
• Supervised the preparation and planning of budgets.
• Ensured that financial records and receipts were kept up-to-date.
• Conducted sales analysis and generated reports to optimize financial performance.
• Assisted in financial audits and conducted periodic financial analysis.
• Managed petty cash, collected outstanding invoices, and verified contracts, LPOs, and purchase orders.
• Handled accounts payable and receivable and performed month-end and year-end closing processes.
• Renewed trade licenses and legal documents for the office company.
• Managed staff visas, medical, and health insurance.
• Coordinated with the landlord for office rental renewals and parking.
• Supervised third-party cleaner/maintenance services.
• Undertook HR-related tasks such as visa processing and trade license renewals.
• Assisted in preparing and conducting TAX audits for FTA Quarterly VAT Filing.
• Prepared balance sheets and invoices, verified quotations, commissions, and handled customer and staff-related financial matters.
• Managed WPS filing, monthly payroll for Dubai HQ and Turkey HQ, and ensured timely processing of payroll and accurate deductions.
• Verified Dubai Trade for imports and exports.
• Coordinated with the Bank Relationship Manager for special Forex exchange rates.
• Verified incoming and outgoing materials in the warehouse.
• Maintained banking relationships and negotiated loans and merchant services.
• Organized and maintained files of contracts, insurance policies, tax reports, expenses, payroll, etc.
• Transferred money between bank accounts as required.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Contributed to company growth by consistently meeting and exceeding sales targets.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
• Streamlined communication between departments, ensuring timely resolution of customer concerns.
• Monitored and managed both incoming and outgoing phone calls while simultaneously drafting a range of documents.
• Coordinated the distribution of mail and packages, maintained appointment schedules, and efficiently organized meetings.
• Took charge of administrative tasks including inventorying office supplies, overseeing maintenance work, and establishing organized filing systems.
• Examined sales data to improve marketing strategies and created comprehensive sales reports.
• Generated quotes, local purchase orders, invoices, and successfully handled daily petty cash transactions.
• Successfully handled HR duties, such as managing staff documentation, expense forms, and payment requests.

• Responsible for handling payment processing and managing reorder requests.
• Responsible for supervising inventory and logistics, including monitoring quality, quantity, stock levels, delivery times, transportation costs, and efficiency.
• Responsible for responding to inquiries through various communication channels such as SMS, FB messenger, Viber, email, and phone calls.
• Responsible for entering data and generating reports.
• Responsible and attentive in managing incoming and outgoing funds.
• Responsible for providing secretarial support by inputting, formatting, and printing information, as well as organizing tasks.

• Responsible for accurately counting and reconciling cash deposits from clients
• Assigned the task of validating and recording deposit transactions.
• Accountable for detecting counterfeit cash and ensuring its identification
• Handles the acceptance of cash, check payments, and accredited utility payments.
• Actively involved in the receipt and distribution of money.
• Records debit and credit memo payrolls for clients.
• Receives and verifies cash in the vault, both incoming and outgoing.
• Responsible for encoding and generating reports.
• Manages the filing of documents such as cash in vault, cash transfer slips, and branch emails.
• Records incoming and outgoing cash transfer slips (CTS).
• Categorizes bills and organizes money.
• Facilitates withdrawals and deposits with the BSP (Bangko Sentral ng Pilipinas)
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
• Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
• Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
• Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the organization.

• Verifying cash
• Inputting data and generating reports
• Categorizing bills and organizing money
• Encoding and managing sorting statuses
• Overseeing sorters
• Money authentication
• Coins and banknotes verification
• Worked flexible hours across night, weekend and holiday shifts.
• Developed and maintained courteous and effective working relationships.

• Responsible for encoding and generating reports, as well as document filing.
• Responsible for providing secretarial support, which includes tasks such as data entry, formatting, and printing.
• Responsible for organizing work, answering telephone calls, relaying messages, and managing equipment and supplies.
• Responsible for supporting human resources processes, such as administering tests, scheduling appointments, conducting orientations, and maintaining records.
• Responsible for scheduling examinations by coordinating appointments.
• Responsible for organizing and maintaining personnel records and updating internal databases.
• Responsible for preparing HR documents, such as employment contracts and new hire guides.
• Responsible for reviewing company policies and ensuring compliance with legal requirements by working with external partners, such as insurance vendors.
• Responsible for creating regular reports and presentations on HR metrics, such as turnover rates.
  Responsible for addressing employee inquiries regarding HR-related issues.
• Responsible for assisting the payroll department by providing relevant employee information, including leaves of absence, sick days, and work schedules.
• Responsible for arranging travel accommodations and processing expense forms.
• Responsible for participating in HR projects, such as organizing job fair events
• Improved office efficiency by streamlining administrative processes and implementing organizational systems.
• Assisted in the development of staff training materials, resulting in increased employee productivity and job satisfaction.
• Coordinated office events and meetings, fostering a positive work environment and team collaboration.
• Managed extensive calendar scheduling for department leaders, ensuring timely attendance to important engagements.
• Supported daily operations with efficient task management, contributing to overall office productivity and organization.
• Organized travel arrangements for staff members, ensuring smooth transitions during business trips.
• Handled incoming phone calls professionally, directing callers to appropriate parties or addressing their inquiries directly when possible.
• Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
• Identified areas for improvement in office systems, proposing and implementing solutions that increased overall work efficiency.
• Provided clerical support, addressing routine, and special requirements.
• Produced high-quality communications for internal and external use.