Sarah Mae Ermac
Dubai
Summary
Proven professional with a track record of enhancing office efficiency at Qaser al Kabayel General Trading through expert data management and exceptional customer service. Skillfully maintained records and fostered positive client relationships, ensuring seamless operations. Demonstrates strong time management and verbal communication, significantly improving client satisfaction and operational productivity.
Overview
16
16
years of professional experience
Work History
Office Clerk Cum Receptionist
Qaser al Kabayel General Trading
10.2012 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Created and maintained detailed records of all office activities.
- Handled cash transactions and maintained sales and payments records accurately.
Cashier
Reach Way Grocery
06.2011 - 06.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Private Nanny
Mr.&Mrs. Mohammad Hassan Hafiz
02.2009 - 04.2011
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Led indoor and outdoor activities to entertain and occupy children.
Education
Associate of Industrial Technology - Major in Computer
Western Mindanao State University
Pagadian City04.2007
Skills
- Data Entry
- Maintaining records
- Data Management
- Verbal Communication
- File Maintenance
- File Organization
- Records Management
- Customer Service
- Time Management
Timeline
Office Clerk Cum Receptionist
Qaser al Kabayel General Trading
10.2012 - Current
Cashier
Reach Way Grocery
06.2011 - 06.2012
Private Nanny
Mr.&Mrs. Mohammad Hassan Hafiz
02.2009 - 04.2011
Associate of Industrial Technology - Major in Computer
Western Mindanao State University
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