Sara Islam Naouz
Dubai,UAE
Summary
Dynamic professional with expertise in team building and outstanding customer service, adept at staff mentoring and motivational communication. Proficient in employee scheduling and Office 365, ensuring seamless client relations. Committed to fostering a collaborative work environment while pursuing opportunities for growth and development.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Supervisor leader
ESTE Medical Group
Jumayra, Dubai
2024.12 - Current
- Ensured compliance with industry regulations through diligent oversight of operations.
- Managed shift schedules to ensure optimal staffing levels at all times.
- Assisted management in strategic planning sessions, contributing valuable input towards company objectives.
- Provided training for new staff members, improving their job performance.
- Coordinated team meetings to foster a sense of unity and shared purpose amongst staff members.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Served as an approachable point of contact for staff queries or issues, promoting open dialogue within the team.
- Collaborated closely with other department supervisors to streamline processes across different teams.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
- Improved customer satisfaction rates by promptly addressing and resolving concerns.
Receptionist
Prestige Smile surge
Jumayra, Dubai
2020.03 - Current
- Managed phone calls, resulting in effective communication flow within the company.
- Assisted with administrative tasks, improving overall functionality of the office.
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained an organised reception area for a professional business environment.
Supervisor
Paramount Medical Center
Jumayra, Dubai
2021.05 - 2024.12
- Monitored employee attendance records for maintaining discipline within the team.
- Organised team resources, resulted in improved project timelines.
- Led team meetings, ensured clear communication amongst all members.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Coordinated with other supervisors to maintain consistency across shifts.
- Assisted in the recruitment process for hiring quality staff members.
- Trained new hires and set up mentoring relationships to drive team performance.
Education
Bachelor of Business Administration - European BACHELOR SME Management
FEDE
Morocco 2020.09 - 2021.09
Master of Business Administration - European MBA Strategic Management
FEDE
Morocco 2021.09 - 2023.09
Skills
- Team building
- Outstanding customer service
- Staff mentoring
- Motivational communication
- Employee scheduling
- Office 365 proficient
- Client relations
Languages
English
Advanced
French
Fluent
Arabic
Native
Affiliations
- Singing
- Fashion
Timeline
Supervisor leader
ESTE Medical Group
2024.12 - Current
Master of Business Administration - European MBA Strategic Management
FEDE
2021.09 - 2023.09
Supervisor
Paramount Medical Center
2021.05 - 2024.12
Bachelor of Business Administration - European BACHELOR SME Management
FEDE
2020.09 - 2021.09
Receptionist
Prestige Smile surge
2020.03 - Current