Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Accomplishments
Languages
Custom
Timeline
Generic
Saran Mohan

Saran Mohan

Dubai,UAE

Summary

Results-oriented professional with expertise in teamwork, time management, and communication. Proven ability to apply critical thinking and problem-solving skills to improve operational efficiency. Dedicated to utilizing skills to meet organizational objectives and foster success.

Overview

2026
2026
years of professional experience
1
1
Certification

Work history

Trainee

Hotel Dreams
Kochi, India

Room attendant

Olives Down Town Hotel
Kochi, India
  • Restocked amenities promptly, ensuring availability at all times.
  • Assisted with laundry operations to maintain fresh linen supply.
  • Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
  • Vacuumed carpets and dusted surfaces routinely, maintained overall tidiness in hotel premises.
  • Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
  • Polished furniture and fixtures regularly, maintaining an attractive appearance in rooms.
  • Maintained cleanliness of hotel rooms to improve guest satisfaction.
  • Enhanced ambience in guest rooms, creating a comfortable environment.
  • Prepared trolleys efficiently each morning, ensuring readiness for shift start.
  • Ensured high standards of hygiene by regularly sanitising all areas.
  • Improved customer experience with attentively addressing their needs.
  • Provided detailed room service for the comfort of guests.

Senior Room Attendant/House Keeping

One & Only Royal Mirage
Dubai
  • Managed inventory supplies to avoid shortages.
  • Replenished room amenities regularly-maintaining comfort levels for guests.
  • Maintained cleanliness in all areas for an improved guest experience.
  • Prepared rooms for special events meticulously, creating a perfect ambience.
  • Ensured guest satisfaction by providing high-quality room services.
  • Responded promptly to guest requests, ensuring a comfortable stay.
  • Upheld hygiene standards with regular cleaning tasks.
  • Resolved complaints swiftly for maximum client satisfaction.
  • Collaborated effectively within the team – boosting productivity.
  • Provided excellent customer service to ensure positive guest feedback.
  • Undertook deep-cleaning tasks periodically, maintaining highest levels of cleanliness at all times.
  • Coordinated with other departments efficiently for smooth hotel operations.
  • Trained new staff members, improving overall team performance.
  • Implemented company's standards in daily work routine, enhancing brand reputation.
  • Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
  • Reported maintenance issues for prompt resolution.
  • Secured guest rooms after performing housekeeping services.


Front Office Receptionist

OYO 333 SHH Hotel
Fujairah
03.2019 - 02.2022
  • Managed front office operations by maintaining a professional and welcoming environment.
  • Routed calls to relevant departments, ensuring efficient communication flow.
  • Ensured accurate information dissemination by updating notice boards regularly.
  • Handled customer complaints in a timely manner, resulting in increased satisfaction levels.
  • Addressed telephone enquiries professionally to maintain firm's reputation.
  • Maintained tidy reception area to provide visitors with positive first impression of company.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Handled money for customers and visitors.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Delivered front of house duties with warm and professional manner.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Maintained accurate and up-to-date records for smooth handovers.

Night incharge

Pullman Dubai Downtown
Dubai, UAE
02.2022 - Current
  • Executed daily responsibilities with accuracy and efficiency.
  • Acquired new skills to enhance productivity in tasks.
  • Maintained punctuality to ensure immediate readiness at work.
  • Upheld impeccable hygiene standards by cleaning work areas and equipment.
  • Resolved customer issues effectively, boosting satisfaction levels.
  • Delivered on targets through precise and efficient task completion.
  • Applied a positive approach to customer service, fostering satisfaction.

Education

G.H.S.S. Kadammanitta

BHM -

Snehacharya Institute of Hotel Management & Catering Technology
Allapey

Skills

  • Teamwork
  • Time management
  • Effective communication
  • Critical thinking
  • Problem solving
  • Calm under pressure
  • Leadership
  • Quality Assurance

Certification

  • certificate of appreciation casino hotel december 2012.
  • Service skill training december 2015 one and only royal mirage Resorts.
  • Tomorrow's Leaders program August 2024 Pullman dubai downtown.
  • Employee of the month september 2024 Pullman dubai downtown.
  • Employee of the Year 2024 December 2024 Pullman dubai downtown.

Affiliations

  • Cricket,Reading books, listening music.

Accomplishments

  • Employee of the month september 2024 Pullman dubai downtown.
  • Employee of the Year 2024 December 2024 Pullman dubai downtown.

Languages

English
Fluent
Hindi
Intermediate
Malayalam
Fluent

Custom

I do hereby declare that all the above information furnished is true to best of my knowledge and belief.


Saran Mohan

Timeline

Night incharge

Pullman Dubai Downtown
02.2022 - Current

Front Office Receptionist

OYO 333 SHH Hotel
03.2019 - 02.2022

Trainee

Hotel Dreams

Room attendant

Olives Down Town Hotel

Senior Room Attendant/House Keeping

One & Only Royal Mirage

G.H.S.S. Kadammanitta

BHM -

Snehacharya Institute of Hotel Management & Catering Technology

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