SARANNYA V.P
Dubai
Summary
Front Office & Administrative Support professional with good experience in reception operations, customer service, visitor management, and executive coordination. Skilled in handling client interactions, communication channels, and front-desk protocols aligned with UAE banking service standards. Known for professionalism and the ability to maintain smooth office operations in fast-paced, multicultural environments.
Overview
10
10
years of professional experience
Work History
VAT & Documentation Intern
Capella Tax Consultancy
07.2025 - Current
- Trained on UAE VAT compliance, invoicing, and documentation.
- Assisted in preparing VAT files and maintaining client records.
Assistant Lecturer Support and Administration
AJK College of Arts & Science
01.2016 - 11.2016
- Assisted with academic material preparation and student communication.
- Facilitated communication between students and faculty to enhance student support.
- Welcomed and verified students, ensuring compliance with college and security procedures aligned with college standards.
- Coordinated visitor access with security teams, including badges, approvals, and identity checks.
- Managed reception operations including client hosting, meeting room updates, and communication flow.
- Handled incoming phone calls; screened, routed, and recorded messages professionally.
- Organized and supported internal meetings, conferences, and teleconference setups.
- Acted as the point-of-contact for Academic Services (pantry, stationery, supplies).
- Processed and distributed mail, courier packages, and confidential corporate documents
- Logged, stamped, and tracked correspondence for proper internal routing.
- Provided admin support to HR, finance, and operations teams, including onboarding and document preparation.
- Managed calendars, travel coordination, and scheduling support for senior staff.
Education
M.Phil - Commerce (Marketing)
AJK College of Arts & Science
M.Com - Commerce
AJK College of Arts & Science
B.Com - Computer Applications
AJK College of Arts & Science
Skills
- Client Reception & Premium Guest Experience
- Customer Identity Verification (KYC Check at Reception Level)
- Visitor Access Control & Security Coordination
- Professional Call Handling
- Meeting Room Scheduling & Executive Support
- Mail, Courier & Document Handling (Internal Banking Protocols)
- Front Desk Reporting & Daily Log Management
- Service Recovery & Customer Issue Escalation
- MS Office & Outlook Calendar Management
- FAB Service Excellence Standards & Professional Etiquette
LANGUAGES
English – Fluent
Hindi – Fluent
Malayalam – Fluent
Tamil – Intermediate
AVAILABILITY
Immediate | Full-time
Timeline
VAT & Documentation Intern
Capella Tax Consultancy
07.2025 - Current
Assistant Lecturer Support and Administration
AJK College of Arts & Science
01.2016 - 11.2016
B.Com - Computer Applications
AJK College of Arts & Science
M.Phil - Commerce (Marketing)
AJK College of Arts & Science
M.Com - Commerce
AJK College of Arts & Science