Hi, I’m
SARANYA SASIDHARAN
BUR DUBAI,UAE
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with a dynamic and diligent approach. Enthusiastic team player and customer advocate. Proactive Customer Service Executive with resolve to remain calm under extreme pressure. Handles complex cases with expert problem-solving skills. Delivers comprehensive resolution services for [Type] customers. Ambitious and bilingual [Job Title] with expertise in various industries. Delivers exemplary customer interaction, problem resolution, and efficient research. Expands customer base and market reach with cross-cultural understanding.
Overview
14
years of professional experience
3
years of post-secondary education
Work history
ABC CARGOBUR DUBAI, United Arab Emirates
Customer Service Executive
2019.11 - Current (6 education.years_Label & 7 education.months_Label)
Job overview
- Responded to customer queries and provided excellent customer service.
- Responded to and summarised customer complaints and feedback.
- Answered and re-directed calls for aswift resolution.
- Recorded and processed customer data accurately.
MINIMUTHOOT LTDKERALA THIRUVANANTHAPURAM, INDIA
Customer Service Executive
2017.05 - 2019.02 (1 education.year_Label & 9 education.months_Label)
Job overview
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Audited calls and service levels to maintain high standards.
QUSAISQUSAIS, United Arab Emirates
Clerk Typist
2015.06 - 2016.06 (1 education.year_Label)
Job overview
- Provided full transcripts and summaries with exceptional accuracy.
- Prepared comprehensive documentation within tight turnaround times.
- Prioritised tasks by urgency and chronological order, consistently meeting speed and accuracy targets.
- Transcribed reports from voice recordings with zero error.
MUTHOOT FINCORP LTDKERALA,THIRUVANANTHAPURAM, INDIA
Customer Service Executive
2009.06 - 2014.02 (4 education.years_Label & 8 education.months_Label)
Job overview
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Audited calls and service levels to maintain high standards.
Education
IQBAL COLLEGE PERINGAMALA TRIVANDRUM KERALAINDIA KERALA
Foundation Degree in Arts from BA
2006 - 2009 (3 education.years_Label)
Languages
English
Fluent
Hindi
Fluent
Tamil
Fluent
Timeline
Customer Service Executive
ABC CARGO
2019.11 - Current (6 education.years_Label & 7 education.months_Label)
Customer Service Executive
MINIMUTHOOT LTD
2017.05 - 2019.02 (1 education.year_Label & 9 education.months_Label)
Clerk Typist
QUSAIS
2015.06 - 2016.06 (1 education.year_Label)
Customer Service Executive
MUTHOOT FINCORP LTD
2009.06 - 2014.02 (4 education.years_Label & 8 education.months_Label)
IQBAL COLLEGE PERINGAMALA TRIVANDRUM KERALA
Foundation Degree in Arts from BA
2006 - 2009 (3 education.years_Label)