Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
References
Timeline
Generic
SARASWATI DAS

SARASWATI DAS

Dubai

Summary

To work in a pragmatic way in an organization where I can show my talent and enhance my skills to meet company goals and objective with full integrity and zest.

Overview

7
7
years of professional experience

Work History

Food & Beverage Outlet Team Leader

Lapita Dubai Parks & Resorts
06.2023 - Current
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.

Food & Beverage Service Expert

Lapita, Dubai Parks and resorts
04.2021 - 05.2023
  • Complete opening and closing duties including setting up necessary supplies and tools, ensuring cleaning of all equipment and areas are carried out, locking doors, etc
  • Complete scheduled inventories and stock and requisition necessary supplies
  • Involve in monitoring sales and cost of outlet and trend of ongoing promotions in order to meet and maximize the monthly revenue budget for the respective outlet
  • Actively use up selling techniques to exceed guest expectations and increase revenue
  • Attend to guest complaints and ensure guest satisfaction through immediate action
  • Ensure compliance with Lapita hotel standards for receiving, handling and storage of all non-food goods; daily menu specials and out of stock items; control cutlery, glassware, crockery and service equipment allotted to the outlet
  • Assist management in training, evaluating and counseling, motivating and coaching junior employees.

Food & Beverage Server

Courtyard by Marriott & Marriott Executive Apartment, Dubai
11.2019 - 04.2021
  • Greet customers and seat them according to their preferences
  • Offer welcome drinks and beverages
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Take orders and provide information about menu items
  • Suggest menu items when requested by the customer
  • Ensure that the order is prepared according to the menu
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customer's select optimal meal choices based on individual preferences
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Guest Service associate in Food and Beverage Service

Marriott suits Pune
04.2018 - 11.2019
  • In Room Dinning Order Taker

Industrial Trainee

RADISSON BLU AMRITSAR
12.2016 - 05.2017
  • Working with one of the reputed hotel chain for its Flagship property in the Indian Sub-continent
  • Working hotel 100 cover award winning restaurant 'TAVOLO MONDO'
  • Meeting and greeting customers and organizing needs
  • Responsible for taking care of guest requirement to ensure guest satisfaction
  • Work and learn about all the core departments of the hotel
  • To follow the SOP and hygiene of the hotel
  • Attending training class given by the hotel and implement in Working area.

Education

B.Sc.ATHM -

Swami Satyanand Collage of Management & Technology
01.2017

Secondary school of education -

GOVT.GIRLS SENIOR SECONDARY SCHOOL AMRITSAR
01.2014

Skills

  • Opera
  • Micros, Birch sheet, GXP
  • Compliance standards
  • Up selling techniques
  • Accurate money handling
  • Team coordination
  • Sales operations
  • Creative and innovative
  • Ability to work in a multicultural setting
  • Excellent team spirit
  • Outstanding communication skills

Accomplishments

  • Associate of the Month 2019
  • Best Smile award Food and Beverage 2021
  • Bartender and cashiering
  • Microsoft Office Packages
  • Supervising team of staff members.
  • Achieved Result by completing task with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Hindi
Bengali
Punjabi

Personal Information

  • Hobbies: Playing video games and playing & watching sports, watching movies.
  • Date of Birth: 02/28/96
  • Nationality: INDIAN

References

Sujith Kumar

Operational Banquet Manager

Email ID :- sujith.kumar@Jumeirah.com

Contact no.+971554770328


Anish Kumar

Assistant Restaurant Manager

Email ID :-anish.kumar@autographhotels.com

Contact no.+971 566642575

Timeline

Food & Beverage Outlet Team Leader

Lapita Dubai Parks & Resorts
06.2023 - Current

Food & Beverage Service Expert

Lapita, Dubai Parks and resorts
04.2021 - 05.2023

Food & Beverage Server

Courtyard by Marriott & Marriott Executive Apartment, Dubai
11.2019 - 04.2021

Guest Service associate in Food and Beverage Service

Marriott suits Pune
04.2018 - 11.2019

Industrial Trainee

RADISSON BLU AMRITSAR
12.2016 - 05.2017

B.Sc.ATHM -

Swami Satyanand Collage of Management & Technology

Secondary school of education -

GOVT.GIRLS SENIOR SECONDARY SCHOOL AMRITSAR
SARASWATI DAS