To work in a pragmatic way in an organization where I can show my talent and enhance my skills to meet company goals and objective with full integrity and zest.
Overview
7
7
years of professional experience
Work History
Food & Beverage Outlet Team Leader
Lapita Dubai Parks & Resorts
06.2023 - Current
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Supervised team members to confirm compliance with set procedures and quality requirements.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Mentored and guided employees to foster proper completion of assigned duties.
Food & Beverage Service Expert
Lapita, Dubai Parks and resorts
04.2021 - 05.2023
Complete opening and closing duties including setting up necessary supplies and tools, ensuring cleaning of all equipment and areas are carried out, locking doors, etc
Complete scheduled inventories and stock and requisition necessary supplies
Involve in monitoring sales and cost of outlet and trend of ongoing promotions in order to meet and maximize the monthly revenue budget for the respective outlet
Actively use up selling techniques to exceed guest expectations and increase revenue
Attend to guest complaints and ensure guest satisfaction through immediate action
Ensure compliance with Lapita hotel standards for receiving, handling and storage of all non-food goods; daily menu specials and out of stock items; control cutlery, glassware, crockery and service equipment allotted to the outlet
Assist management in training, evaluating and counseling, motivating and coaching junior employees.
Food & Beverage Server
Courtyard by Marriott & Marriott Executive Apartment, Dubai
11.2019 - 04.2021
Greet customers and seat them according to their preferences
Offer welcome drinks and beverages
Monitored dining rooms for seating availability as well as service, safety and well-being of guests
Take orders and provide information about menu items
Suggest menu items when requested by the customer
Ensure that the order is prepared according to the menu
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customer's select optimal meal choices based on individual preferences
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Guest Service associate in Food and Beverage Service
Marriott suits Pune
04.2018 - 11.2019
In Room Dinning Order Taker
Industrial Trainee
RADISSON BLU AMRITSAR
12.2016 - 05.2017
Working with one of the reputed hotel chain for its Flagship property in the Indian Sub-continent
Working hotel 100 cover award winning restaurant 'TAVOLO MONDO'
Meeting and greeting customers and organizing needs
Responsible for taking care of guest requirement to ensure guest satisfaction
Work and learn about all the core departments of the hotel
To follow the SOP and hygiene of the hotel
Attending training class given by the hotel and implement in Working area.
Education
B.Sc.ATHM -
Swami Satyanand Collage of Management & Technology
01.2017
Secondary school of education -
GOVT.GIRLS SENIOR SECONDARY SCHOOL AMRITSAR
01.2014
Skills
Opera
Micros, Birch sheet, GXP
Compliance standards
Up selling techniques
Accurate money handling
Team coordination
Sales operations
Creative and innovative
Ability to work in a multicultural setting
Excellent team spirit
Outstanding communication skills
Accomplishments
Associate of the Month 2019
Best Smile award Food and Beverage 2021
Bartender and cashiering
Microsoft Office Packages
Supervising team of staff members.
Achieved Result by completing task with accuracy and efficiency.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Hindi
Bengali
Punjabi
Personal Information
Hobbies: Playing video games and playing & watching sports, watching movies.
Date of Birth: 02/28/96
Nationality: INDIAN
References
Sujith Kumar
Operational Banquet Manager
Email ID :- sujith.kumar@Jumeirah.com
Contact no.+971554770328
Anish Kumar
Assistant Restaurant Manager
Email ID :-anish.kumar@autographhotels.com
Contact no.+971 566642575
Timeline
Food & Beverage Outlet Team Leader
Lapita Dubai Parks & Resorts
06.2023 - Current
Food & Beverage Service Expert
Lapita, Dubai Parks and resorts
04.2021 - 05.2023
Food & Beverage Server
Courtyard by Marriott & Marriott Executive Apartment, Dubai
11.2019 - 04.2021
Guest Service associate in Food and Beverage Service
Marriott suits Pune
04.2018 - 11.2019
Industrial Trainee
RADISSON BLU AMRITSAR
12.2016 - 05.2017
B.Sc.ATHM -
Swami Satyanand Collage of Management & Technology