SARASWATI DAS
Dubai
Summary
To work in a pragmatic way in an organization where I can show my talent and enhance my skills to meet company goals and objective with full integrity and zest.
Overview
7
7
years of professional experience
Work History
Food & Beverage Outlet Team Leader
Lapita Dubai Parks & Resorts
06.2023 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
Food & Beverage Service Expert
Lapita, Dubai Parks and resorts
04.2021 - 05.2023
- Complete opening and closing duties including setting up necessary supplies and tools, ensuring cleaning of all equipment and areas are carried out, locking doors, etc
- Complete scheduled inventories and stock and requisition necessary supplies
- Involve in monitoring sales and cost of outlet and trend of ongoing promotions in order to meet and maximize the monthly revenue budget for the respective outlet
- Actively use up selling techniques to exceed guest expectations and increase revenue
- Attend to guest complaints and ensure guest satisfaction through immediate action
- Ensure compliance with Lapita hotel standards for receiving, handling and storage of all non-food goods; daily menu specials and out of stock items; control cutlery, glassware, crockery and service equipment allotted to the outlet
- Assist management in training, evaluating and counseling, motivating and coaching junior employees.
Food & Beverage Server
Courtyard by Marriott & Marriott Executive Apartment, Dubai
11.2019 - 04.2021
- Greet customers and seat them according to their preferences
- Offer welcome drinks and beverages
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Take orders and provide information about menu items
- Suggest menu items when requested by the customer
- Ensure that the order is prepared according to the menu
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customer's select optimal meal choices based on individual preferences
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Guest Service associate in Food and Beverage Service
Marriott suits Pune
04.2018 - 11.2019
- In Room Dinning Order Taker
Industrial Trainee
RADISSON BLU AMRITSAR
12.2016 - 05.2017
- Working with one of the reputed hotel chain for its Flagship property in the Indian Sub-continent
- Working hotel 100 cover award winning restaurant 'TAVOLO MONDO'
- Meeting and greeting customers and organizing needs
- Responsible for taking care of guest requirement to ensure guest satisfaction
- Work and learn about all the core departments of the hotel
- To follow the SOP and hygiene of the hotel
- Attending training class given by the hotel and implement in Working area.
Education
B.Sc.ATHM -
Swami Satyanand Collage of Management & Technology
01.2017
Secondary school of education -
GOVT.GIRLS SENIOR SECONDARY SCHOOL AMRITSAR
01.2014
Skills
- Opera
- Micros, Birch sheet, GXP
- Compliance standards
- Up selling techniques
- Accurate money handling
- Team coordination
- Sales operations
- Creative and innovative
- Ability to work in a multicultural setting
- Excellent team spirit
- Outstanding communication skills
Accomplishments
- Associate of the Month 2019
- Best Smile award Food and Beverage 2021
- Bartender and cashiering
- Microsoft Office Packages
- Supervising team of staff members.
- Achieved Result by completing task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Hindi
Bengali
Punjabi
Personal Information
- Hobbies: Playing video games and playing & watching sports, watching movies.
- Date of Birth: 02/28/96
- Nationality: INDIAN
References
Sujith Kumar
Operational Banquet Manager
Email ID :- sujith.kumar@Jumeirah.com
Contact no.+971554770328
Anish Kumar
Assistant Restaurant Manager
Email ID :-anish.kumar@autographhotels.com
Contact no.+971 566642575
Timeline
Food & Beverage Outlet Team Leader
Lapita Dubai Parks & Resorts
06.2023 - Current
Food & Beverage Service Expert
Lapita, Dubai Parks and resorts
04.2021 - 05.2023
Food & Beverage Server
Courtyard by Marriott & Marriott Executive Apartment, Dubai
11.2019 - 04.2021
Guest Service associate in Food and Beverage Service
Marriott suits Pune
04.2018 - 11.2019
Industrial Trainee
RADISSON BLU AMRITSAR
12.2016 - 05.2017
B.Sc.ATHM -
Swami Satyanand Collage of Management & Technology
Secondary school of education -
GOVT.GIRLS SENIOR SECONDARY SCHOOL AMRITSAR
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