SARAT KUMAR RANASINGH
Senior Software Engineer
Summary
Objective
13+ years of experience in the Information Technology and Telecommunication Industry. Seeking professional assignments across Information & Telecommunication Technology.
Overview
14
14
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Senior Software Engineer
Etisalat Telecommunication Corporations
04.2016 - Current
- Responsible for Application Deployment, Upgrades, configuration, technical issue resolution & customer query solution
- Successfully took over operational handover of Remedy ITSM, Remedy SPO, Fleet Management, Motive and made them stable by effective O&M
- Experience in upgrading Remedy system from ARS 9.1.03 to 19.08
- Involved in upgrading BMC Atrium Orchestrator from 7.9 to 8.2
- Involved in upgrading Smart Reporting, RSSO, MidTier and MyIT Servers
- Experience in configuring/maintaining/customizing ITSM 9.1.03 suite
- CMDB Reconciliation Job modification using Spoon tool
- CMDB data load, data verification & troubleshooting
- CMDB planning and design as per user input
- Completed many automations using CMDB data
- MyIT SRD creation and modification
- SLA/OLA configuration and modification
- FIL/API/SQL/ESC logs monitoring and troubleshooting
- Email2TT configuration for various domains
- Automation of ticket creation and CI sync using OOTB global webservice and different forms
- Experience working with OOTB forms, customize forms, Escalations, filters, Menus etc
- Troubleshooting issues related to ITSM suite (Incident, Problem, Change, Task, CMDB, Email etc)
- Email engine configuration (Email2TT) and troubleshooting
- Auto Assignment rule configuration and troubleshooting
- Approval mapping configuration and troubleshooting
- SRM related configuration and troubleshooting
- Foundation data load activity
- Webservices and APIs related configuration and issue troubleshooting
- Report creation and scheduling using Smart Reporting module
- Smart reporting module administration and troubleshooting
- Done installation and upgrade of WebLogic and tomcat server
- Part of all phases of BMC ITSM Project (design, implementation, UAT/ATP & Operation handover process)
- Done Business Analyst work for ITSM-Remedy & SPO-Remedy
- L2 Level support for BMC ITSM & Remedy SPO projects
- SPOC for Vendor Management & responsible for all escalations communication
- SPOC for gathering end user requirements during project phase
- Day to Day coordination with Telco cloud Team
- Design & implementation of ITIL processes & governance within Teams
- Responsibility to manage Application Team
- Coordinate with the development/vendor team to solve critical issues
- Daily, Weekly & Monthly reporting to top management
- Ensuring the required uptime and SLAs for various applications by effective O&M
- Prepared many scripts for Automation of health checks, purging etc
- Troubleshooting related to WebLogic, tomcat & Apache server
- Responsible for upgrading & installation of application and middleware patches
- Troubleshooting of Unix & Window based applications
- Administration of Production/Application systems (BMC Remedy/ITSM, Remedy SPO, Solarwinds)
- Provide Technical Support for Linux & SQL Plus based applications and involve in day-to-day activity
- Conduct Trainings and Knowledge Sharing sessions
- Analyze and troubleshoot the critical issue 24
- 7
- Expertise in SQL queries, Unix platform and good knowledge of Shell scripting
- Handled the execution of projects in UiPath Robot
- Deployed the process in UiPath Orchestrator and scheduled their execution
- Work with the Business on identifying opportunities to integrate, automate and orchestrate applications to complete a business processes using Robotic Automation
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Support existing processes and implementing change requirements as part of a structured change control process as well as problem solving issues that arise in day to day running of RPA processes and providing timely responses and solutions as required
System Operational Specialist
IBM India Private Limited
12.2010 - 03.2016
- Involved creating reports and filters using SAP BO
- Involved in creations of database objects like Views, Stored Procedures, Functions and Triggers
- Experience in Oracle exception handing features implementation
- Working experience in DB like Oracle and SQL server
- Works closely & collaborates well with different stakeholders
- Interaction with the offshore team in case of critical/escalated issues for bug fixing
- Identify tasks from Ticket Lists assigned in Remedy (Ticketing Tool)
- Have Written SQL queries as per requirement
- Responsible for providing the support in L3 level depending on the priority of the issues to meet client SLA
- Handling billing related issues and complaints
- Complete knowledge of postpaid life cycle and process flow
- Identify all types of rating discrepancies before actual billing
- Responsible for reject analysis and to recycle the rejected CDR
System Operational Specialist
IBM India Private Limited
12.2010 - 04.2013
- Involved creating reports, filters using SAP BO
- Experience in Oracle exception handing features implementation
- Working experience in DB like Oracle and SQL server
- Works closely & collaborates well with different stakeholders
- Monitoring all rating process
- Restarting all process whenever required
- Executing the process when terminated abnormally
- PTEH restarts every new configuration and changes in the database
- Monitoring the Rejected data on weekly basis
- Reprocessing the rejected data by loading it into the temp table
- Publish the reject report monthly
- Validating the zero-rated records
- Purging the zero-rated records before every real bill run by using the scripts
- Re-ration of calls as confirmed by the Revenue Assurance team whenever there is a change in the rate plan or rates
- Re-ration of 3131 calls before every real bill
- Monitoring the rerated calls for 1 or 2 days
- There are around 24 pre-bill activities which will be scheduled for every real bill run
- There are around 9 Pre-bill activities which will be scheduled for every stimulation bill run
- Execution of BCH and BGH for total customers
- Monitoring the bill run completion
- Publishing the pdf generation once the bill run completed
- Validation of queries/clarification/issues received from Revenue Assurance
- Identifying the root cause analysis for error cases
- Providing Acknowledgement on all cases which are raised for any concern from Revenue Assurance
- Monitoring and reprocessing the dropped customer if any
- Moving the pdf to the temporary path and publishing the location to the end user
- Publish billing report post every real bill run
- Generating the notification files
- Monitoring the mount point of billing server every day
- Clearing the log file everyday as per agreed policy
- Monitoring the automation housekeeping scripts implemented in cron-job on the server
- Monitoring the rating process which running permanently
- Performing CDR reconciliation activity across all switches and publishing report
- Preparing and publishing the billing calendar every bill run
- Working with daily support issue
- Involved in L3 development/maintenance activities using oracle PLSQL programming language
- Analyzing RCA (Root Cause Analysis) of any Rating and billing related issues
- Complete knowledge of postpaid life cycle and process flow
- UAT & RCA documentation
Education
MCA - COMPUTER SCIENCE
Trident Academy of Creative Technology (TACT)
Certification
ITIL Foundation, 2013
Personal Information
- Passport Number: T4362908
- Nationality: Indian
Timeline
Senior Software Engineer
Etisalat Telecommunication Corporations
04.2016 - Current
System Operational Specialist
IBM India Private Limited
12.2010 - 03.2016
System Operational Specialist
IBM India Private Limited
12.2010 - 04.2013
MCA - COMPUTER SCIENCE
Trident Academy of Creative Technology (TACT)
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