SARATH A S
Alappuzha,India
Summary
Accomplished 18 years professional with extensive experience in remote diagnostics, root cause analysis, and customer relationship management. Expert in technical issues analysis and customer service, with a proven track record of managing overall Profit & Loss (P&L) and commercial activities. Adept at leading and managing operational teams, as well as maintaining strong vendor relationships with subcontractors and suppliers.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Lead Engineer - Power Solutions
SCIENTECHNIC
DUBAI, UAE
2023.05 - 2026.06
- Design, planning, Testing, Servicing, Installation and Commissioning of Higher Kva UPS . BPC, GE, Riello, Emerson, Eaton Brands
- Managing overall Customer Support Operations
- Authorized Distributer for BPC ups systems
- Managing overall Profit & Loss (P&L), revenue generation, and commercial activities to achieve business objectives and profitability targets.
- Experienced in managing data center projects, including planning, execution, commercial management, coordination with client.
Senior Technical Support Engineer
AL MAZROUI ADVANCED TECHNOLOGY
DUBAI
2014.07 - 2023.05
- Responsible for maximum up time of systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed Successfully project 2000kva ups in Burjeel Hospital Abudhabi UAE.
- Completed Successfully project 1200kva ups in Fly Dubai ,UAE
- Completed Successfully project 800kva ups in US ARMY, Qatar
- Many more project in UAE, Qatar, Oman
- Authorised Distributer for GE/Riello ups systems
AREA INCHARGE UPS
UNICORN UPTIME POWER PVT LTD
THIRUVANTHAPURAM
2011.03 - 2014.06
- Developed team communications and information for meetings.
- Created plans and communicated deadlines to complete projects on time.
- Resolved problems, improved operations and provided exceptional service.
- Service Business, Supervising the trouble shooting, Preventive maintenance Installation and Commissioning of GE, Delta, Eaton Powerware and Emerson range of UPS. (Up to 400KVA)
UPS ENGINEER
CONSOLE CONSOLIDATED PVT LTD
DELHI
2010.02 - 2011.02
- Worked with customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in team-building activities to enhance working relationships.
UPS ENGINEER
ELECTRONICS & CONTROL POWER SYSTEM PVT LTD
COCHIN
2007.07 - 2010.01
- Responsible for the Testing, Servicing, Installation and commissioning as well as planning, execution of preventive maintenance in all systems
- Having experience in Installation and Maintenance of Online Uninterruptible Power Systems (UPS).
- Managing overall Customer Support Operations
Education
DIPLOMA - Electronics Production Technology
Kerala, India 2003.03 - 2006.03
Skills
- Remote Diagnostics
- Root cause analysis
- Customer relationship management
- Technical issues analysis
- Customer service expert
- Managing overall Profit & Loss (P&L), commercial activities
- Leading and managing Operational teams
- Managing vendor relationships, subcontractors, and suppliers
Certification
- 2017-07 GE certified UPS Engineer
- 2022-03 Riello Certified UPS Engineer
Languages
ENGLISH Excellent
HINDII Very Good
MALAYALAM Excellent
THAMIL Very Good
Additional information
- Personal Details
- Address : Arackalparambil ( H) Pollethai PO Alappuzha Kerala, India
- Father's Name : A K Sasidharan
- Age and Date of Birth : 34 years, 06/05/1988
- Sex : Male
- Nationality : Indian
Timeline
Lead Engineer - Power Solutions
SCIENTECHNIC
2023.05 - 2026.06
Senior Technical Support Engineer
AL MAZROUI ADVANCED TECHNOLOGY
2014.07 - 2023.05
AREA INCHARGE UPS
UNICORN UPTIME POWER PVT LTD
2011.03 - 2014.06
UPS ENGINEER
CONSOLE CONSOLIDATED PVT LTD
2010.02 - 2011.02
UPS ENGINEER
ELECTRONICS & CONTROL POWER SYSTEM PVT LTD
2007.07 - 2010.01
DIPLOMA - Electronics Production Technology
2003.03 - 2006.03