SARATH KUMAR M
Patterikalam House, Sreekrishnapuram, Palakkad, Kerala, India - 679513,Ajman
Summary
Client-focused Talented Business Manager offering diverse experience in customer service, business management and project coordination offering 10 years of service industry experience. Proficient in operations and personnel leadership also. Proven ability to quickly build relationships with clients and business audiences. Commended for innovation and creative problem-solving abilities to address business challenges.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Business Manager
Pharmed Ltd
Malappuram, India
2022.11 - 2023.06
- Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
- Managed and motivated 4 executives direct reports to achieve performance outcomes and maximise productivity in pharmaceutical sales industry.
- Sourced and corrected strategic and tactical problems impacting business and sales management.
- Acquired new customers (Doctors) through improved conversion techniques.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Improved operations by implementing training and development sessions into employee schedules.
- Directed product development efforts using company SOP to increase sales and overall company productivity.
- Prepared short- and long-term forecasting functions to inform company objectives and financial decision-making.
Client Relation executive & PRO
ARMC AEGiS Hospital
Perinthalmanna, India
2022.03 - 2022.10
- Predicted and interpreted patients trends to improve hospital service quality.
- Maximised media coverage through tactical planning and communications.
- Developed holistic advertising strategies to achieve revenue and awareness goals.
- Networked with media and PR professionals to build campaign reach.
- Developed marketing plans to support department strategies.
- Managed multi-channel advertising campaigns to support sales objectives.
Business Executive
Pharmed Ltd
Trivandrum, India
2019.03 - 2022.02
- Tracked industry trends to identify emerging patient needs and opportunities.
- Exceeded sales targets through consistent customer engagement.
- Created budget forecasting to meet company growth goals.
- Presented new product lines to key medical and healthcare professionals.
- Expanded client base through networking and industry research.
- Evaluated sales performance to determine progress.
- Participated in trade conferences and exhibitions to network with potential clients.
- Delivered campaigns complying with latest medical therapeutic studies.
Medical Representative
Triton Healthcare Pvt Ltd
Trivandrum, India
2018.08 - 2019.02
- Tracked industry trends to identify emerging patient needs and opportunities.
- Exceeded sales targets through consistent customer engagement.
- Created budget forecasting to meet company growth goals.
- Presented new product lines to key medical and healthcare professionals.
Area Manager
Cipla Pharmaceuticals ltd
Trivandrum, India
2016.11 - 2018.06
- Tracked industry trends to identify emerging patient needs and opportunities.
- Exceeded sales targets through consistent customer engagement.
- Created budget forecasting to meet company growth goals.
- Presented new product lines to key medical and healthcare professionals.
- Expanded client base through networking and industry research.
- Evaluated sales performance to determine progress.
- Participated in trade conferences and exhibitions to network with potential clients.
- Delivered campaigns complying with latest medical therapeutic studies.
Senior Sales Executive
Apollo Dimora Hotel
Trivandrum, India
2016.02 - 2016.10
- Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Handled client category in Banking sector, IT Sector, Govt sector, and other corporate companies.
Sales and Marketing executive
Hotel SP Grand Days
2012.05 - 2016.01
- Leveraged existing client relationships to secure new clients, sales and marketing opportunities.
- Monitored and reported on competitor and customer activity, industry trends and market developments to inform sales and marketing strategy.
- Worked with cross functional team to develop and implement targeted sales strategies.
- Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
- Maintained professional relationships with existing clients, upselling where possible.
- Processed received client feedback on time to achieve maximum client satisfaction.
Education
Diploma - Hospitality and Travel Management
Frankfinn Institute of Aviation Sttudies
India 2013.02 - 2014.01
Secondary - Humanities stream
Chalai Tamil H S S
India 2008.06 - 2010.03
High School - General Education
St. Mary's Higher Secondary School
India2008
Skills
- Interpersonal Skills
- Leadership qualities
- Ability to deal with people diplomatically
- Business administration
- Situation handling skills
- Customer relationship management
- Market trend analysis
- Software Skills
- MS Word, MS Excel, Power Point, Microsoft Teams and Microsoft outlook
Languages
English
Advanced
Hindi
Advanced
Malayalam
Native
Timeline
Business Manager
Pharmed Ltd
2022.11 - 2023.06
Client Relation executive & PRO
ARMC AEGiS Hospital
2022.03 - 2022.10
Business Executive
Pharmed Ltd
2019.03 - 2022.02
Medical Representative
Triton Healthcare Pvt Ltd
2018.08 - 2019.02
Area Manager
Cipla Pharmaceuticals ltd
2016.11 - 2018.06
Senior Sales Executive
Apollo Dimora Hotel
2016.02 - 2016.10
Diploma - Hospitality and Travel Management
Frankfinn Institute of Aviation Sttudies
2013.02 - 2014.01
Sales and Marketing executive
Hotel SP Grand Days
2012.05 - 2016.01
Secondary - Humanities stream
Chalai Tamil H S S
2008.06 - 2010.03
High School - General Education
St. Mary's Higher Secondary School