Summary
Overview
Work History
Education
Timeline
Generic

Sarath Surendran

Project Coordinator
Dubai

Summary

Experienced Professional with Proven Success in Tourism, Hospitality, and Retail Industries Driving Revenue Growth, Leading High-Performing Teams, and Managing Complex Operations with Customer-Centric Approach. Considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

10
10
years of professional experience
30
30
years of post-secondary education

Work History

Project Coordinator

Delman Shipping LLC
Dubai
10.2022 - Current
  • Developed and executed business processes that improved the efficiency and consistency of data processing, record-keeping, and customer service tasks, resulting in increased productivity and customer satisfaction
  • Collaborated in setting up the IT infrastructure, configuring computer hardware, software, and networking devices, to ensure smooth business operations
  • Implemented Data Management systems that organized and retrieved data, including financial records and customer information, enhancing data security and accessibility
  • Ensured the organization's back-end systems were compliant with relevant regulations and industry standards, regularly conducting audits and updates to maintain compliance
  • Established a system for generating regular reports on performance and key metrics, providing stakeholders with valuable insights for informed decision-making, leading to improved business outcomes.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Kept projects on schedule by managing deadlines and adjusting workflows.

Operations Manager

Glorious Food Products
Kochi, Kerala
10.2019 - 09.2022
  • Oversaw the conception, development, and implementation of a large-scale retail vegetable store project, managing critical tasks and enforcing operational policies and standards, resulting in the successful launch of multiple stores across Central Kerala
  • Worked closely with stakeholders, including suppliers, vendors, and customers, to deliver the project on time and within budget, ensuring that project goals were met
  • Established clear business goals, operational standards, and a comprehensive strategy for project implementation, including the establishment of a supply chain and development of a project schedule, leading to increased efficiency and productivity
  • Streamlined processes and coordinated multiple functions, including logistics, procurement, and sales, to achieve operational effectiveness, maximizing profits and minimizing waste
  • Analyzed operational data to identify areas for improvement, leading to a 16 percent reduction in costs and generating revenue of $29,4K in the first year of the project's launch, demonstrating outstanding project management skills and a results-driven approach.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Resort Manager

CGH Earth Experience Hotels
Kochi, Kerala
01.2019 - 09.2019
  • Led and managed all company functions, including day-to-day operations, ensuring efficient and effective performance across all departments
  • Conducted performance reviews, employee performance conversations, and provided training and other personnel management services to ensure staff members were equipped with the necessary skills to perform their duties at the highest level
  • Maintained continuous assessment of staffing and training requirements, ensuring that the company was adequately staffed and that staff members were adequately trained to meet changing business needs
  • Established and enforced company policies and procedures, including those related to human resources, to ensure compliance with relevant laws and regulations, reducing risk and liability
  • Fostered a positive company culture, promoting employee engagement and job satisfaction, resulting in high employee retention rates and a motivated workforce.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

General Manager

The Quiet by the River
Kochi, Kerala
12.2016 - 12.2018
  • Managed functional areas including accounting, reservations, social media marketing, purchases, and customer services
  • Successfully implemented standard operating procedures that significantly increased customer satisfaction and revenue
  • Led the enhancement of social media presence and engagement, resulting in a 165% increase in engagement in a short period of time
  • Oversaw a full range of financial management responsibilities, including banking, planning, cost analysis, cash flow, and legal compliance
  • Led a cross-functional team and delivered results that led to the acquisition of the property by the luxury hotel chain CGH Earth
  • Improved customer satisfaction to 96% and increased revenue through operational process improvements that addressed unique location challenges
  • Maintained the ultimate authority even after the acquisition of the property by CGH Earth.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee evaluations, and contract details.

Co-Founder

Travelist
Kochi, Kerala
01.2013 - 11.2016
  • Co-founded and co-owned The Travelist, a custom travel planning company specializing in India
  • Developed company vision, goals, and objectives, and hired and trained employees to provide personalized travel planning services
  • Successfully implemented a comprehensive digital and social media marketing strategy, resulting in attracting and engaging target customers
  • Achieved short- and long-term business goals through effective marketing strategies and execution - Identified and pursued opportunities for expansion, leading to significant growth of the company
  • Efficiently planned and executed ambitious expansion objectives by identifying opportunities
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.

Education

MBA - Marketing and Human Resources

SCMS School of Technology And ManagementSarath
Kochi, Kerala, Inida
08.2010 - 07.2012

Master of Tourism Administration - Tourism And Travel Services Management

St. Peter's College
08.2006 - 07.2008

B.com - Commerce And Tourism Management,

Bharata Matha College
08.2003 - 07.2006

IATA Diploma - Travel and Tourism

International Air Transport Association
01.2006 - 10.2025

Project Management Professional (PMP) -

Project Management Institute
10.2022 - 10.2025

Timeline

Project Management Professional (PMP) -

Project Management Institute
10.2022 - 10.2025

Project Coordinator

Delman Shipping LLC
10.2022 - Current

Operations Manager

Glorious Food Products
10.2019 - 09.2022

Resort Manager

CGH Earth Experience Hotels
01.2019 - 09.2019

General Manager

The Quiet by the River
12.2016 - 12.2018

Co-Founder

Travelist
01.2013 - 11.2016

MBA - Marketing and Human Resources

SCMS School of Technology And ManagementSarath
08.2010 - 07.2012

Master of Tourism Administration - Tourism And Travel Services Management

St. Peter's College
08.2006 - 07.2008

IATA Diploma - Travel and Tourism

International Air Transport Association
01.2006 - 10.2025

B.com - Commerce And Tourism Management,

Bharata Matha College
08.2003 - 07.2006

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Sarath SurendranProject Coordinator