Hi, I’m
SARFARAZ SIKANDER
Dubai
Summary
Dynamic and motivated professional with over 18 years of experience in product roadmap development, technical support, business development, and operations management. Proven expertise in leveraging technology to empower individuals and organizations to achieve goals, along with a strong track record in conducting product testing and identifying new business opportunities. Detail-oriented and adept at meeting deadlines while thriving under pressure, demonstrating a high level of awareness and adaptability in fast-paced environments. Committed to addressing challenges directly and driving continuous improvement.
Overview
22
years of professional experience
1
Certification
Work History
TKH Security
Technical Manager
03.2017 - Current
Job overview
- Serve as a Regional Technical Manager with TKH Security, a leading manufacturer of IP cameras, access control, video management systems, security management systems, VCAs, and switches.
- Collaborate with customers and company partners to gather and comprehend their requirements and translate them into new products or product improvements.
- Conduct thorough market research, assess market needs, and plan product development and promotional events with team coordination, aligning them with the respective country's or territory's requirements.
- Formulate product strategies and achieve program objectives by considering market trends and end-customer needs and designing solutions based on the current product line to meet customer requirements.
- Support all product lifecycle activities, including verifying requirements, conducting tests and documenting procedures, providing product training and demonstrations, and ensuring customer satisfaction.
- Monitor customers and offer expert advice to expand the business in their respective country or territory, emphasizing product and solution training to increase customer satisfaction.
- Organize various product demonstrations for customers based on specific project requirements, evaluate product information, and keep abreast of competitive products.
Siqura BV
Sales Engineer
03.2011 - 02.2017
Job overview
- Collaborated with sales and marketing teams to establish connections with end-users, security consultants, and MEP contractors, driving regional business growth.
- Conducted sales forecasting and developed quarterly business pipelines and pricing strategies for participating tenders.
- Coordinated the initial technical support team for the project base during pre- and post-sales activities, ensuring adherence to procedures and instructions for design and system commissioning.
- Provided technical support for various systems, including IP cameras EX (ATEX) and SA (Safe Area), IP encoders, media converters, field hardened switches, video over fiber (transmitter and receiver), video management software, video storage, video analytics, and access control systems.
- Collaborated closely with consultants, contractors, partners, and end-users by visiting their locations to understand project designs and requirements, including upcoming projects, to ensure updated team knowledge and optimize end-user service level support.
Group4 Al Zahem W.L.L, G4S-Kuwait
Sales Engineer/Maintenance In-charge Technical Services/System Support Engineer
07.2005 - 02.2011
Job overview
- As a sales engineer, deployed security surveillance systems at client sites, such as CCTV, access control, and time attendance.
- Conducted technical analysis of customer requirements, engaged in technical negotiations with customers, and created configurations and quotes for customers.
- Facilitated clients' investment in security video technologies and solutions by interpreting customer needs into practical implementation through written technical specifications and frequent communication.
- Collaborated with clients to define system product line specifications to meet customer requirements, conducted user acceptance testing, and comprehended security systems and networking.
- Formulated recommendations for technical process enhancements to optimize resources and assessed reputational and regulatory risks.
- As a maintenance manager in charge of technical services, identified valuable business opportunities to generate new company revenue.
- Managed a technical team to successfully achieve targets and complete assigned activities related to the submission of management reports.
- Efficiently managed, planned, organized, staffed, and led maintenance warranty projects/contracts, assigning responsibilities to engineers and technicians while overseeing day-to-day operations and regularly reviewing status reports.
- Applied a thorough understanding of manuals and schematics to analyze the requirements of various assignments, determining the necessary methods, materials, and equipment needed for successful completion.
- As a system support engineer, provided troubleshooting support to technicians during the installation and maintenance of assigned clients.
- Delivered system-level training to clients on security surveillance products and maintained correspondence with suppliers throughout installation for system commissioning to required standards.
- Efficiently resolved myriad technical issues concerning software installation and network connectivity.
- Tracked problematic system errors by implementing various user support tracking metrics, configuring security settings, and granting system access.
Arwen Tech
System Support Engineer
03.2004 - 05.2005
Job overview
- Conducted extensive research on emerging security surveillance technology and collaborated with the R&D team to develop innovative applications that met the specified needs of diverse clients, such as TMS (time management system), access control systems, and database integration.
- Provided comprehensive software and system-level support to ensure seamless integration and optimal performance of these systems.
- Performed troubleshooting and maintenance of existing network systems, offered technical guidance, and advised users of alternative approaches when troubleshooting.
Education
College of Digital Sciences (CDS)United Kingdom
B.Sc. Hons from Computing & Information Systems
01.2000
University Overview
- Affiliation with NCC Education Services (United Kingdom) and London Guildhall University
- Coursework: Software Environment, System Analysis and Design, Project Management, Project Management, Computerized Accounting, Business System Development, Computing with Mathematics, Object-Oriented Technologies
College of Digital Sciences CDS
International Advance Diploma from Computer Studies (IADCS)
College of Digital Sciences CDS
International Diploma from Computer Studies (IDCS)
Government Degree Science & Commerce College Gulshan-e-Iqbal KarachiKarachi, Pakistan
Intermediate from Commerce
01.1997
Govt. Dehli Boy’s Secondary SchoolKarachi, Pakistan
Matric from Science Group
01.1995
Skills
- Resourceful problem solver
- Technology team leadership
- Building professional connections
- Effective communication
- Market analysis and research
- Client account management
- Product demonstration
- Project planning
- Assessing market opportunities for growth
- Effective negotiation strategies
- Workflow efficiency
- Roadmap planning expertise
- Business growth initiatives
- Budgeting & allocation
- Performance metric design
- Technical dialogue
- Network configuration
- Market research & analysis
- Test automation
- Telecommunication
- Request for Proposal (RFP)
- Quote preparation
- End user support
- Technical troubleshooting
- Network & system administration
- Company process analysis
- Technical system improvements
- IT department leadership
- Training and mentoring
Certification
- SIQURA Product Training | SIQURA Product Training
- SETS Product Familiarization and Technical Training | G4S Kuwait Head Office | Nov 2009
- VERINT Product Familiarization and Technical Training | G4S Kuwait Head Office | Nov 2009
- ULC Product Familiarization and Technical CCTV System Training | G4S Kuwait Head Office | Nov 2009
- G4Tech Security Management System Version 6 Training | Group4 Dubai Company | Nov 2006
- TANDBERG CCASG Video Conferencing Project Training | Group4 Dubai Company | Aug 2006
- Tyco SECURITY, Ultra Post EAS System (Sensormatic) Training | Singapore | Sep 2004
- AUTOSTAR Product Familiarization and Technical Training | Singapore | Sep 2004
- Milestone Video Management System
- Genetec Video Management System
Languages
English (Fluent)
Urdu (Fluent)
Arabic (Basic)
Technical Skills
Automatic Number Plate Recognition systems, CCTV, IP Encoders, Digital Video Recorders, Network Video recorders, Video over Fiber (Transmitter and Receivers) Access Controls (Biometric), Under Vehicle Surveillance System (UVSS), I.D. Badge system, Digital Time and Attendance Systems, Intrusion, BMS and Network Solutions, TCP/IP, Dynamic & Static IP, Routers, Firewalls, Switches, Integrated Security Systems (ISS) Video Management Systems (Milestone, Genetec, VDG Sense, Pelco, Honeywell), Security Management Systems
Timeline
Technical Manager
TKH Security
03.2017 - Current
Sales Engineer
Siqura BV
03.2011 - 02.2017
Sales Engineer/Maintenance In-charge Technical Services/System Support Engineer
Group4 Al Zahem W.L.L, G4S-Kuwait
07.2005 - 02.2011
System Support Engineer
Arwen Tech
03.2004 - 05.2005
College of Digital Sciences CDS
International Advance Diploma from Computer Studies (IADCS)
College of Digital Sciences CDS
International Diploma from Computer Studies (IDCS)
Government Degree Science & Commerce College Gulshan-e-Iqbal Karachi
Intermediate from Commerce
Govt. Dehli Boy’s Secondary School
Matric from Science Group
College of Digital Sciences (CDS)
B.Sc. Hons from Computing & Information Systems