EMBA - INFORMATION TECHNOLOGY
NIBM INSTITUTE
01.2019 - 12.2019
SARFRAJ AHMAD
IT -MANAGER
AJMAN,AJMAN
Timeline
PGDCA - COMPUTER APPLICATION
SVS UNIVERISRY
06.2018 - 06.2019
IT-MANAGAR/IT-MANAZAR/Department Head
Gibca Furniture Industry Co. Ltd. (LLC)
08.2017 - Current
Assistant Manager -IT SUPPORT
MAWAI INFOTEC LTD
06.2015 - 08.2017
Senior Executive -IT SUPPORT
Mawai Infotech LTD
12.2006 - 05.2015
Trainee -IT Executive
The Computer Park
08.2002 - 12.2005
Bachelor of Science - PCM
CCS UNIVERSITY
07.1998 - 06.2001
Work History
IT-MANAGAR/IT-MANAZAR/Department Head
Gibca Furniture Industry Co. Ltd. (LLC)
AJMAN, Emirate
08.2017 - Current
- Monitored server performance using advanced diagnostic tools leading to proactive identification of potential bottlenecks before impacting operations negatively.
- Implemented virtualization technologies to optimize resource utilization across multiple servers for cost savings.
- Planned and implemented upgrades to system hardware and software.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Implemented and maintained virtual private networks.
- Streamlined troubleshooting processes, effectively resolving complex networking problems.
- Reduced downtime through proactive identification and resolution of IT issues.
- Managed vendor relationships, negotiating contracts for cost-effective hardware and software solutions.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Assistant Manager -IT SUPPORT
MAWAI INFOTEC LTD
NOIDA, UP
06.2015 - 08.2017
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Contributed to cost savings by identifying opportunities for process improvements within the IT department.
- Used ticketing systems to manage and process support actions and requests.
- Configured and tested new software and hardware.
Senior Executive -IT SUPPORT
Mawai Infotech LTD
NOIDA, UP
12.2006 - 05.2015
Trainee -IT Executive
The Computer Park
noida, india
08.2002 - 12.2005
- Offered technical support and troubleshot issues to enhance office productivity.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Education
PGDCA - COMPUTER APPLICATION
SVS UNIVERISRY
MEERUT 06.2018 - 06.2019
EMBA - INFORMATION TECHNOLOGY
NIBM INSTITUTE
INDIA 01.2019 - 12.2019
Bachelor of Science - PCM
CCS UNIVERSITY
MEERUT 07.1998 - 06.2001
Skills
- IT Department Leadership
- Network Troubleshooting
- Firewall Functionality
- Network Device Monitoring
- Disaster Recovery Operations
- Network Operations
- Hardware Installation
- Technical Support
- Hardware and Software Configuration
- Data Backups
- Remote Work Support
- Information Security Technology
- Network System Design
- LAN Switching Technologies
- Network Configuration
- Infrastructure Solutions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Certified IT Support Professional, From Vskills - Oct 2013
- Certified Yeastar technician, From YEASTAR - Oct 2019
- Training "Windows Server Administrator" - From AOE Oct- 2019
- ITIL Foundation Level -Sep 2020
- Training in VMware -6 FROM TM online Jul 2022
- Certified Cloud Computing Professional, From Vskills - Aug 2023
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