Sarfraz Ahmad
Dubai,UAE
Summary
HVAC specialist with proven expertise in chiller plant operations and commercial refrigeration systems. Proficient in HVAC diagnostics and controls, with a strong emphasis on safety compliance and technical training. Holds EPA 608 universal certification and NATE refrigeration cycle certification, ensuring adherence to industry standards. Experienced in managing cross-functional teams and utilizing diagnostic equipment to enhance building management systems.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Shift Engineer
INTERCONTINENTAL HOTELS GROUP (IHG)
Dubai, UAE
03.2025 - 08.2025
- Directed technical operations for HVAC-R systems across four properties to ensure optimal performance.
- Delivered high-quality repairs with meticulous attention to detail.
- Resolved technical issues and provided effective recommendations for approvals.
- Coordinated sub-contracting processes to minimise in-house production issues.
- Supervised maintenance of chiller plants, AHUs, FAHUs, and commercial refrigeration systems.
- Implemented energy conservation protocols, achieving IHG sustainability targets.
- Trained more than eight technicians on emergency response and preventive maintenance procedures.
HVAC & Refrigeration Technician
INTERCONTINENTAL HOTELS GROUP (IHG)
Dubai, UAE
12.2021 - 04.2025
- Executed preventive maintenance schedules with complete compliance, ensuring optimal system performance.
- Diagnosed complex system failures by analyzing HVAC blueprints and BMS interfaces.
- Maintained critical systems, including steam distribution, cold rooms, and deep freezers.
- Implemented predictive maintenance strategies to enhance refrigeration units' longevity.
- Coordinated with suppliers for quality replacement parts, achieving significant cost savings.
- Ensured compliance with environmental guidelines during disposal of old equipment and hazardous materials.
- Maintained a clean working environment in compliance with health and safety regulations.
Shift Team Lead
PYRAMID CONTINENTAL HOTELS
Juba, South Sudan
02.2019 - 03.2020
- Directed engineering operations for property renovation projects.
- Managed utility systems, including generators, RO plants, and pool equipment.
- Implemented energy monitoring protocols to optimise resource usage.
- Provided comprehensive training to new employees, enhancing job competence swiftly.
- Maintained high customer service standards, improving satisfaction ratings.
- Oversaw stock inventory to mitigate risks of shortages or overstock.
- Resolved staff conflicts promptly, fostering a harmonious work environment.
- Assisted customers with product selection, consistently boosting sales figures.
- Kept detailed records of shift activities, providing comprehensive reports to upper management when required.
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
Duty Engineer
NOVOTEL & ADAGIO AL BUSTAN
Abu Dhabi
02.2017 - 02.2019
- Supervised plantroom operations for 4-star hotel property
- Coordinated guest-facing maintenance with 99% satisfaction rating
- Managed PPM scheduling for all HVAC, electrical, and mechanical systems
HVAC Technician
HOLIDAY INN GROUP
Abu Dhabi, UAE
12.2015 - 01.2017
- Executed maintenance on FCU/AHU units and refrigeration systems.
- Supported events through provision of temporary power and AV setups.
- Performed emergency repairs on laundry equipment and pool systems.
- Conducted diagnostics to troubleshoot HVAC equipment efficiently.
- Completed training courses in refrigeration principles to maintain industry knowledge.
- Participated in emergency call-out rotes, ensuring customer satisfaction after hours.
- Improved system efficiency via regular inspections and necessary repairs.
General Technician
HOLIDAY INN IHG GROUP
Sharjah (Abu Shagara), UAE
11.2013 - 12.2015
- Maintained guest rooms and public areas by addressing electrical, plumbing, and HVAC issues.
- Implemented safety protocols for fire alarm systems and emergency lighting.
- Replaced malfunctioning items to ensure operational efficiency.
- Complied with building codes and health and safety regulations.
- Attended to time-critical jobs promptly on short notice.
- Achieved smooth operations through effective maintenance of mechanical equipment.
- Handled regular upkeep on building systems, equipment and lighting.
MEM Technician
NAUBHAAR BOTTLING CO.
Gujranwala , Pakistan
03.2010 - 12.2012
- Maintained refrigeration units and cooling systems for beverage production
- Tracked inventory of spare parts regularly, ensured optimal stock levels at all times.
- Conducted comprehensive risk assessments prior to every task; promoted safer work practices in the organization.
- Promoted sustainability through efficient use of resources in daily tasks.
- Conducted diagnostic tests for identifying faults and malfunctions.
- Applied practical solutions to address recurring system issues, boosted productivity levels considerably.
Heating & AC Technician
DANISH AIR CONDITIONING
Layyah, Pakistan
07.2011 - 02.2012
- Installed residential split/window AC units and refrigerators to enhance comfort.
- Conducted property surveys to facilitate installation planning and execution.
- Coordinated with construction teams to ensure seamless HVAC system integration.
- Performed thorough inspections to identify issues, preventing future failures.
- Maintained awareness of industry trends to deliver innovative solutions.
- Completed training on modern AC technologies to improve service quality.
- Collaborated with technicians during large-scale projects to boost productivity.
- Upgraded outdated HVAC systems for enhanced energy efficiency.
Education
Diploma - Heating Ventilation Air Conditioning & Refrigeration
Punjab Board of Technical Education (PBTE)
Lahore 01.2011 - 03.2013
Skills
Chiller plant operations
HVAC diagnostics and controls
Cross-functional team leadership
Technical training
Safety compliance
EPA 608 certification
NATE refrigeration certification
HVAC blueprint interpretation
Commercial refrigeration systems
Diagnostic equipment proficiency
Building management systems
HVAC systems expertise
Electrical troubleshooting
Troubleshooting skills
Fire safety compliance
Leadership capabilities
HVAC systems knowledge
Certification
- EPA 608 Universal Certification (SkillCat, 2025)
- Refrigeration Cycle - NATE Certification (SkillCat, 2025)
- Energy & Carbon Reduction Training (IHG University, 2025)
- Reading HVAC Drawings & Blueprints (SkillCat, 2025)
- Autism & Sensory Awareness (Dubai Way, 2024)
- Chinese Traveller Standards (Dubai Way, 2023)
- Inclusive Service Course (Dubai Way, 2024)
- Managing Leisure Safety (IHG University, 2025)
- Leading Service Culture (IHG University, 2025)
- Developing People as Leader (IHG University, 2025)
- Technical Writing Skills (IHG University, 2025)
- Diploma in Electrical Studies (Alison, 2025)
- Engineering: Challenge of Temperature (Open University)
LNGG
English (Fluent)
Native
Urdu (Native)
Native
Hindi (Fluent)
Native
Accomplishments
- Heartiest of the Month - Novotel & Adagio (Top-performing engineer)
- Incredibles Play Maker Award - IHG Festival City Cluster
- Dedicated Service Award - Spirit Conquest
- 100% Service Quality Rating across 4 properties (2015-2025)
- Energy Conservation Champion for implementing sustainable HVAC practices
PROFESSIONAL DEVELOPMENT
- IHG University: Leading Service Culture, Technical Writing, Leisure Safety Management
- The Open University: Engineering Temperature Challenges, English Language
Timeline
Shift Engineer
INTERCONTINENTAL HOTELS GROUP (IHG)
03.2025 - 08.2025
HVAC & Refrigeration Technician
INTERCONTINENTAL HOTELS GROUP (IHG)
12.2021 - 04.2025
Shift Team Lead
PYRAMID CONTINENTAL HOTELS
02.2019 - 03.2020
Duty Engineer
NOVOTEL & ADAGIO AL BUSTAN
02.2017 - 02.2019
HVAC Technician
HOLIDAY INN GROUP
12.2015 - 01.2017
General Technician
HOLIDAY INN IHG GROUP
11.2013 - 12.2015
Heating & AC Technician
DANISH AIR CONDITIONING
07.2011 - 02.2012
Diploma - Heating Ventilation Air Conditioning & Refrigeration
Punjab Board of Technical Education (PBTE)
01.2011 - 03.2013
MEM Technician
NAUBHAAR BOTTLING CO.
03.2010 - 12.2012
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