Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarfraz Ibrahim

Dubai

Summary

Proven leader in the car rental industry, adept at driving customer satisfaction and streamlining operations at Just Drive Car Rental. Excelled in relationship building and leveraging computer skills to enhance business efficiency. Achieved significant sales targets at City Adventures Rent A Car by fostering new customer relationships and securing repeat business.

Overview

14
14
years of professional experience

Work History

Owner

Just Drive Car Rental
Dubai
03.2018 - 03.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Office Manager

Link Way Car Rental
Bur Dubai
02.2016 - 02.2018

Office Manager

Al Wasl Rent A Car
Shaikh Zayed Road
01.2010 - 01.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.

Sales Executive

City Adventures Rent A Car
Karama
02.2007 - 02.2010
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Established and maintained positive relationships with vendors to determine product availability and quality.

Education

Bachelor of Arts - Computer And Information Sciences

Punjab University
Pakistan
01.2003

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Computer hardware & Software

Languages

English
Urdu
Arabic
Elementary (A2)

Timeline

Owner

Just Drive Car Rental
03.2018 - 03.2021

Office Manager

Link Way Car Rental
02.2016 - 02.2018

Office Manager

Al Wasl Rent A Car
01.2010 - 01.2016

Sales Executive

City Adventures Rent A Car
02.2007 - 02.2010

Bachelor of Arts - Computer And Information Sciences

Punjab University
Sarfraz Ibrahim