SARI DIJIN
RELATIONSHIP OFFICER
ABU DHABI
Summary
I am consistent, hardworking, highly motivated person. I enjoy working with the public. I feel that I am friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills, I am also looking to establish long terms employment in a friendly environment.
Overview
11
11
years of professional experience
19
19
years of post-secondary education
4
4
Languages
Work History
RELATIONSHIP OFFICER - ADCB CREDIT CARD & PIL
BANQMART
09.2023 - Current
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Familiarizing with the credit cards including their features, benefits, fees, interest rates, rewards programs, and eligibility criteria.
- Determining the target market for the credit cards based on demographics, income levels, spending habits, and other factors.
- Developing strong interpersonal skills to build rapport with potential customers. Listening to their needs and concerns to effectively position the credit card as a solution that meets their financial goals.
- Ensuring compliance with all relevant regulations and guidelines governing the sale of credit cards, including disclosure requirements, privacy laws, and anti-discrimination laws.
- Following up with customers after the sale to ensure satisfaction and address any additional questions or concerns they may have. Building long-term relationships with customers can lead to repeat business and referrals.
RELATIONSHIP OFFICER - DEEM FINANCE
SIGNIFY FINANCIAL SERVICES
12.2022 - 07.2023
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Familiarizing with the credit cards including their features, benefits, fees, interest rates, rewards programs, and eligibility criteria.
- Determining the target market for the credit cards based on demographics, income levels, spending habits, and other factors.
- Developing strong interpersonal skills to build rapport with potential customers. Listening to their needs and concerns to effectively position the credit card as a solution that meets their financial goals.
- Ensuring compliance with all relevant regulations and guidelines governing the sale of credit cards, including disclosure requirements, privacy laws, and anti-discrimination laws.
- Following up with customers after the sale to ensure satisfaction and address any additional questions or concerns they may have. Building long-term relationships with customers can lead to repeat business and referrals.
SENIOR SALES & CUSTOMER SUPPORT
INDIAN CHARIOT
08.2017 - 03.2022
- Managed high call volumes, maintaining professionalism under pressure and ensuring timely resolutions.
- Maintained comprehensive knowledge of company products, policies, and procedures for accurate support services delivery.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Interacting with customers to provide best customized travel plans .
RESERVATION EXECUTIVE
SAGARA BEACH RESORT
08.2014 - 12.2016
- Streamlined booking processes for improved customer experience and reduced wait times.
- Strengthened relationships with corporate clients, securing repeat business and referrals.
- Contributed to achieving occupancy goals by proactively identifying potential booking opportunities.
- Maintained accurate records of reservations, ensuring seamless communication between departments.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
- Coordinated with other departments for timely execution of guest requests, enhancing overall service quality.
SENIOR SALES EXECUTIVE
COCOKERALA
02.2013 - 06.2014
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in the marketplace.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor of Science - MATHEMATICS
COOPERATIVE COLLEGE , CALICUT UNIVERSITY
KERALA , INDIA 04.2001 - 04.2012
High School Diploma -
KENDRIYA VIDHYALAYA
KERALA , INDIA 04.2001 - 04.2009
Skills
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Personal Information
- Date of Birth: 11/10/1990
- Nationality: Indian
- Marital Status : Married
- Passport No : V5132065
Timeline
RELATIONSHIP OFFICER - ADCB CREDIT CARD & PIL
BANQMART
09.2023 - Current
RELATIONSHIP OFFICER - DEEM FINANCE
SIGNIFY FINANCIAL SERVICES
12.2022 - 07.2023
SENIOR SALES & CUSTOMER SUPPORT
INDIAN CHARIOT
08.2017 - 03.2022
RESERVATION EXECUTIVE
SAGARA BEACH RESORT
08.2014 - 12.2016
SENIOR SALES EXECUTIVE
COCOKERALA
02.2013 - 06.2014
Bachelor of Science - MATHEMATICS
COOPERATIVE COLLEGE , CALICUT UNIVERSITY
04.2001 - 04.2012
High School Diploma -
KENDRIYA VIDHYALAYA
04.2001 - 04.2009
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