Sarisha Ponnoran
Dubai
Summary
Professional with strong background in reservation management, prepared to drive results and ensure seamless operations. Expertise in booking systems, customer service, and conflict resolution. Known for effective team collaboration and adaptability to changing demands. Dependable and focused on delivering exceptional guest experiences and achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Reservation Executive
Single Spot Tourism L.L.C
01.2024 - Current
- Handle incoming reservation inquiries via phone, email, or online channels, providing information about room availability, rates, packages, and amenities, and assisting guests in making reservations based on their preferences and requirements.
- Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records.
- Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention.
Reservation Executive com Accounts Assistant
Singles Spot Tours & Travels
11.2019 - 01.2024
- Handle incoming reservation inquiries via phone, email, or online channels, providing information about room availability, rates, packages, and amenities, and assisting guests in making reservations based on their preferences and requirements.
- Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records.
- Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention.
- Promote hotel services, amenities, and packages to guests during the reservation process, identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel.
- Confirm reservations with guests via email or phone, providing confirmation details, reservation policies, and relevant information to ensure guests have all necessary information for their upcoming stays.
Invoicing officer com Reservation executive
Biyadoo Island Resort (A division of Sunland Hotels Pvt Ltd)
11.2011 - 01.2019
- Process and manage invoices for the company
- Verify and reconcile invoices to ensure accuracy of data
- Communicate with vendors and internal departments to resolve any discrepancies
- Maintain accurate records of invoices and payments
- Assist with month-end closing and reporting
- Provide support to the accounting team as needed
Education
BSc - Chemistry
Kannur University
01.2009
Diploma - Foreign Accounting
Government of India
India01.2011
Post Graduate Diploma - Computer Application
Centre For Development Of Advanced Computing
India01.2010
Skills
- Customer service
- Provide reservation services
- Answer customer questions
- Client relationship Management
- Organization skill
- Communication and Interpersonal Skill
- Time Management
- Multi-tasking
- Attention to detail
- Financial Administration
- Microsoft Office 365
- Tally ERP 9
- Peach Tree
- Quick Books
- Strong negotiation
- Reservation software
- Guest relations
- Customer relations
Additional Information
Visa Status -Spouse Visa
Languages
English
Hindi
Malayalam
Tamil
Timeline
Reservation Executive
Single Spot Tourism L.L.C
01.2024 - Current
Reservation Executive com Accounts Assistant
Singles Spot Tours & Travels
11.2019 - 01.2024
Invoicing officer com Reservation executive
Biyadoo Island Resort (A division of Sunland Hotels Pvt Ltd)
11.2011 - 01.2019
BSc - Chemistry
Kannur University
Diploma - Foreign Accounting
Government of India
Post Graduate Diploma - Computer Application
Centre For Development Of Advanced Computing
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