Sarnya Sasikumar

· Provided technical support to sales teams, including evaluating customer needs, preparing technical proposals and conducting cost analysis for mechanical and electrical instrumentation.

· Delivered sales presentations to customers, focusing on product specifications, costs and functionality, translating complex technical details for easier understanding.

· Worked closely with internal teams (R&D & engineering) to adapt products for customer-specific applications ensuring high customer satisfaction and repeat business.

· Engaged directly with customers to explain product maintenance, cost savings and the long-term benefits of the company’s solutions helping them maximize product use.

· Analyzed customer and competitor data, preparing reports for sales and marketing teams to support decision-making on future product developments and sales strategies.

· Performing calibration of mechanical and electrical instruments in accordance with ISO 17025 and reporting uncertainty with EIAC accredited certificates.

· Maintain accurate and up-to-date records of all sales activities, opportunities, and customer interactions using CRM software.

· Contributed to sales strategy development by providing technical insights to the marketing and sales teams, aiding in proposal generation and contract management.

· Provided technical sales support for noteworthy projects, including offering product specifications, cost estimates, and feasibility analysis tailored to customer needs.

· Engaged with high-contact customer-facing roles, ensuring thorough understanding of company products and fostering strong long-term relationships.

· Supported the development of technical documentation, including product manuals, system specifications and feasibility reports.

· Instrumental in technical training sessions and product demonstrations, equipping both customers and team members with the skills to operate products safely and effectively.