SARUMATHI THAMILARASAN

Sales coordinator, Receptionist ,Coordinate to HR

Unicorn Commercial Brokers

Dubai, UAE

03.2023 - 02.2024

Handled inbound queries by phone, email and in person.
Oversaw planning and execution of targeted sales and marketing strategies.
Input orders onto internal system to maintain updated sales records.
Followed up on sales quotes and potential leads within target timeframes.
Maximised sales opportunities by advising customers of future promotions and product launches.
Allocated teams, materials and calendar space for individual projects.
Compiled and analysed sales data, providing valuable insights for strategic decision-making.
Served as first point of contact for customer queries, expertly handling inbound calls.
Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
Updated CRM systems with accurate customer information to enhance sales tracking.
Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
Managed team of 250 staff, driving performance with motivational strategies to exceed sales targets.
Optimized sales generation by analyzing sales metrics and adjusting strategy planning.
Optimized sales methods to best engage, acquire and retain customers.
Grew annual revenue by 90% with targeted sales and marketing strategy.
Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
Maintained ownership of everyday sales pipeline, sourcing and developing new business opportunities to drive sales.
Established budgets for programmer activities and controlled expenditure to meet targets.
Analysed sales reports to identify trends and update strategies.
Supported front-line sales teams with well-coordinated administrative operations.
Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
Organised special sales at specific times to drive customer engagement and move high volumes of products.
Facilitated product training sessions for sales representatives to enhance product knowledge.
Coordinated sales activities with effective communication between sales teams and clients.
Prepared and distributed sales reports for internal review and analysis.
Created and maintained displays and signs.
Completed duties to deliver on targets with accuracy and efficiency.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully maintained clean driving licence and access to reliable transportation.
Managed on-site evaluations, internal audits and customer surveys.
Oversaw daily operations to achieve high productivity levels.
Stayed current on processes and procedures to offer relevant assistance.