Sarvoday Deepak
Ras Al Khaimah,United Arab Emirates
Summary
Experienced professional with a strong background in team leadership and banquet operation. Demonstrates exceptional punctuality, customer support, and complaint handling skills. Proficient in MS Excel, MS Word, and PowerPoint. Committed to delivering high-quality service and continuously improving operational efficiency.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
Work History
RESTAURANT INCHARGE
RIXOS BAB AL BAHR
RAS AL KHAIMAH
05.2022 - 12.2024
- Promoted special events at the restaurant resulting in increased bookings.
- Reduced wait times with efficient seating arrangements.
- Managed staff rota to ensure adequate coverage during peak hours.
- Increased customer satisfaction by delivering prompt, courteous service.
- Trained new staff members, promoting consistent service standards across the team.
- Followed food hygiene and safety procedures in line with requirements.
- Managed cash tips and reconciled tickets against till at end of shift.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
SENIOR GUEST SERVICE ASSOCIATE
COURTYARD MARRIOTT
BHOPAL
07.2021 - 05.2022
- Fostered customer loyalty with exceptional service and attention to detail.
- Handled cash transactions securely, reduced discrepancies in financial reporting.
- Updated records accurately to ensure correct billings and communications,.
- Explained dish components clearly to inform customers' decisions.
- Managed table settings for optimal dining experience.
- Relayed feedback from customers to management for continuous improvement.
- Maintained knowledge of menu items, leading to accurate order taking.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
DEPARTMENT MANAGER
RELIANCE INDUSTRIES LIMITED
BHOPAL
11.2020 - 06.2021
- Delegated assignments to maximise individual strengths.
- Fostered positive work environment, enhancing team cohesion.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased store cleanliness with regular maintenance tasks.
- Facilitated team meetings to boost communication and collaboration.
- Assisted customers in product selection, enhancing shopping experience.
TRAINEE
VIJAN MAHAL
JABALPUR
11.2018 - 03.2019
Education
UNDERGRADUATE -
DELHI PUBLIC SCHOOL
BACHELOR OF SCIENCE - undefined
INDTITUTE OF HOTEL MANAGEMENT
Skills
- TEAM LEADERSHIP
- BANQUET OPERATION
- PUNCTUALITY
- CUSTOMER SUPPORT
- COMPLAINT HANDLING
- MS EXCEL
- MS WORD
- POWER POINT
Languages
English
Advanced
C1
Hindi
Master or proficient
C2
Russian
Elementary
A2
Personal Information
- Date of birth: 10/10/98
- Nationality: Indian
- Marital status: Single
Custom
- Travelling
- Diary Writing
- Cooking
References
References available upon request.
Timeline
RESTAURANT INCHARGE
RIXOS BAB AL BAHR
05.2022 - 12.2024
SENIOR GUEST SERVICE ASSOCIATE
COURTYARD MARRIOTT
07.2021 - 05.2022
DEPARTMENT MANAGER
RELIANCE INDUSTRIES LIMITED
11.2020 - 06.2021
TRAINEE
VIJAN MAHAL
11.2018 - 03.2019
BACHELOR OF SCIENCE - undefined
INDTITUTE OF HOTEL MANAGEMENT
UNDERGRADUATE -
DELHI PUBLIC SCHOOL
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