Sarwa Sawan
Abu Dhabi,UAE
Summary
Determined and proactive Executive Assistant works with urgency to anticipate needs of senior-level executives. Thrives in fast paced, dynamic environments and employs professionalism and superior communication skills to meet client and company needs.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
Work history
Executive Assistant
Ethara
2023.02 - Current
- Dealing with senior level management to perform the usual administration duties, liaising internally with different departments and with the CEO office as well as external parties.
- Collated information from staff required to resolve customer queries complaints.
- Ensured follow-through of all discusses items in meetings, with updates being incorporated into reports.
- Attended meetings on behalf of executives, taking notes and recording minutes.
- Booked flights and hotels for domestic and international meetings.
- Kept executives informed of upcoming commitments and responsibilities.
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
Admin Assistant
Abu Dhabi Motorsport Management
2020.02 - 2023.02
- Ensured follow-through of all discussed items in meetings, with updates being incorporated into reports.
- Organizing meetings, booking transport and accommodation.
- Managing offices services by organizing office operations and procedures.
PA to CEO
Pyramedia Media Consultancy & Production
2019.04 - 2019.12
- Development and Implementation of operational policies and procedures.
- Find ways to increase quality of customer service.
- Ensure customer satisfaction and provide professional customer support.
- Organised master calendar of appointments, operational targets and projects.
- Prepared meeting rooms and event spaces to achieve successful client engagements.
PA, Vice Chairman & CEO
Wahat Al Zaweya for Investment & Real Estate Development L.L.C
2017.03 - 2019.03
- Acting as a first point of contact: dealing with correspondence and phone calls.
- Booking and arranging travel, transport and accommodation.
- Coordinated and secured meetings for management teams, distributing relevant resources ahead of time.
Collection Manager
United International Group, UIG
2016.01 - 2017.01
- Placing direct phone calls and E-mails to customers that are past due.
- Works closely with the Billing Department to implement processes and policies that contribute to accurate invoicing.
- Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments.
- Processed payments and applied to customer balances.
- Generated and distributed current statements to customers.
Admin Assistant
United International Group, UIG
2015.01 - 2016.01
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Client Care representative
Last Touch Décor for Interior & electrical Installations
2013.06 - 2014.12
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
Education
Bachelor of Business Administration -
Abu Dhabi University
2011.01 - 2014.04
IGCSE & AS Levels - undefined
Alworood School
1998.01 - 2011.04
Skills
- Multitasking Skills
- Project Management
- Administrative Skills
Languages
Arabic
English
Timeline
Executive Assistant
Ethara
2023.02 - Current
Admin Assistant
Abu Dhabi Motorsport Management
2020.02 - 2023.02
PA to CEO
Pyramedia Media Consultancy & Production
2019.04 - 2019.12
PA, Vice Chairman & CEO
Wahat Al Zaweya for Investment & Real Estate Development L.L.C
2017.03 - 2019.03
Collection Manager
United International Group, UIG
2016.01 - 2017.01
Admin Assistant
United International Group, UIG
2015.01 - 2016.01
Client Care representative
Last Touch Décor for Interior & electrical Installations
2013.06 - 2014.12
Bachelor of Business Administration -
Abu Dhabi University
2011.01 - 2014.04
IGCSE & AS Levels - undefined
Alworood School
1998.01 - 2011.04