Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Sarwar Azad

Sarwar Azad

Abu Dhabi,United Arab Emirates

Summary

Organized and dedicated Administrative Assistant with aproven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent or team environments. Energetic, results-oriented team player eager to bring strong administrative skills to a growing company in need of top-level support. Dedicated executive administrative professional with extensive experience in operational coordination, planning, and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high-tempo environment to meet tight deadlines. Experienced Service Manager skilled in team supervision, coordination and control. Built rapport and relationships to achieve business objectives. Coordinates people and resources well to achieve jobs within cost, quality and time constraints. A responsible student with customer care and team leadership abilities seeks service management role. Technically minded with excellent attention to detail for well-maintained quality standards. Skilled communicator and negotiator for positive, productive business outcomes. Solutions-focus skilled in supporting expansion, growth and transformation initiatives. Identifies development opportunities to improve services and enhance customer experiences. Manages workloads through strategic planning and delegation. Customer-focused Service Manager with experience motivating talented teams to achieve KPIs. Transforms practical and industry knowledge into helpful, informative staff and client guidance. Adaptable and proactive for responsive leadership.

Overview

26
26
years of professional experience
5
5
years of post-secondary education

Work history

HR ADMIN CUM PARTS SOFTWARE COORDINATOR

MODEL AUTOMOTIVE PARTS
Abu Dhabi, UAE
03.2006 - 07.2014
  • Streamlined operations by organising files and documents to implement improved workflow and organisation.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Maintained tidy reception area to provide visitors with positive first impression of company.
  • Automated office operations, managed client correspondence and supervised data communications.
  • Encouraged customer feedback to deliver information to management for process improvements.
  • Recorded inventory transactions in ERP system to maintain accurate records.
  • Handled high-volume parts, service and repair enquiries.
  • Maximised sales volumes and margins with stringent cost control and strategic purchasing.
  • Updated stock systems regularly for reliable inventory information.
  • Checked incoming parts against delivery notes to limit stock discrepancies.
  • Responded to customer emails quickly to maintain excellent service levels.
  • Negotiated fair prices on new and used parts for enhanced profit potential.
  • Greeted customers and asked open-ended questions to better determine needs.
  • Promoted parts and accessory sales to increase revenue and drive satisfaction.
  • Processed parts orders and coordinated shipping to align deliveries with customer deadlines.
  • Ordered cost-efficient vehicle parts and accessories from reputable suppliers.
  • Identified customer parts requirements and provided potential alternatives for hard-to-find parts.
  • Advised customers on prices premium parts and accessories.
  • Contributed to departmental compliance with stringent adherence to company policies.

TECHNICAL & SERVICE MANAGER & PARTNER

THE MIDDLEEAST AUTO REPAIR WORKSHOP
Abu Dhabi, UAE
02.2006 - 04.2022
  • Reviewed equipment manuals and technical specifications to complete repairs.
  • Adjusted equipment to enhance performance and meet requirements.
  • Explained technical information in simplified terms to help consumers understand services.
  • Used hand and power tools to install or repair electronic components and assemblies.
  • Met with customers to discuss products, services and costs.
  • Collaborated with engineers, technicians and maintenance personnel to complete projects.
  • Kept records of maintenance and repair work.
  • Communicated with customers to explain required repairs or replacements.
  • Input inspection details and [Type] documents within [Timeframe], ensuring costs and manual labor were accurately noted.
  • Debugged and modified vehicle computer software components to fix faults.

GPS PROJECT COORDINATOR CUM ADMIN ASSIT

GASCO
Abu Dhabi, UAE
07.2006 - 03.2012
  • Performed field calculations to complete assessments.
  • Used computer software to create detailed maps.
  • Collaborated with sorting and operations teams to maintain productive conveyor lines.
  • Set targets for seasonal holiday and tour sales to achieve revenue goals.
  • Used destination knowledge to enhance customer trips with local recommendations.
  • Delivered to customers on time by following pre-calculated routes and schedules.
  • Performed thorough preliminary working orders and safety checks in line with regulations.
  • Maintained responsible, professional driving at all times for safe, secure passenger pick up and set down.
  • Made clear, concise passenger announcements for well-informed, safe journey operations.
  • Kept close contact with thecontrol room, notifying themof delays, issues or incidents in a timely manner.
  • Applied crowd control techniques to keep order among passengers.
  • Supported passengers with mobility issues in boarding and alighting safely.
  • Secured doors during transportation to maintain passenger safety.
  • Greeted passengers with warmth and professionalism, upholding apositive company reputation.

GPS DATA LOGGER

AHMED AL AL MAZROUEI GROUP
Abu Dhabi, UAE
01.2000 - 05.2006
  • Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
  • Scheduled routine maintenance to maximise vehicle lifespans.
  • Audited external and internal repair agents for both compliance and repair standards.
  • Purchased and maintained adequate vehicle levels to meet company needs.
  • Tracked and managed fleet accruals, daily spending and expenditure.
  • Registered and licensed vehicles, complying with all relevant regulations.
  • Arranged sale of used vehicles and negotiated highest possible price to recoup company costs.
  • Supervised and guided field staff to perform tasks and follow protocols.
  • Used computer software to create detailed maps.
  • Gathered, organised and modelled data for reports and presentations.

Assistance Work Shop Manager

Al Ghazal Transport
Abu Dhabi
07.1996 - 12.1999
  • Enforced periodic stock-takes, verifying records against physical goods to resolve errors.
  • Required shop staff to maintain strict visual merchandising standards, maximising sales opportunities.
  • Directed execution of visual merchandising techniques to drive sales and increase foot traffic.
  • Motivated team members to pursue and maximise sales opportunities, boosting revenue.
  • Reviewed equipment manuals and technical specifications to complete repairs.
  • Adjusted equipment to enhance performance and meet requirements.
  • Explained technical information in simplified terms to help consumers understand services.
  • Used hand and power tools to install or repair electronic components and assemblies.
  • Met with customers to discuss products, services and costs.
  • Collaborated with engineers, technicians and maintenance personnel to complete projects.
  • Kept records of maintenance and repair work.
  • Communicated with customers to explain required repairs or replacements.
  • Input inspection details and [Type] documents within [Timeframe], ensuring costs and manual labor were accurately noted.
  • Debugged and modified vehicle computer software components to fix faults.
  • BMW TRAINING, MERCEDES BENZ TRAINING, AUDI TRAINING,
  • Carried out scheduled and routine maintenance on small and large vehicles.
  • Assembled mechanical components following specifications.
  • Addressed engine, transmission and fuel system issues and diagnosed faults to inform repair plans.
  • Completed service orders and invoices to support proper documentation.
  • Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
  • Documented work logs and repairs to maintain accurate records.
  • Repaired brakes and changed fluids to deliver safe vehicles.
  • Maintained knowledge of updated changes in various equipment models.
  • Achieved vehicle functionality and longevity through proactive maintenance.
  • Purchased new parts and monitored inventory.
  • Handled heavy equipment and tools, from multi-purpose jacks to mobile column lifts.
  • Used automated testing methods to carefully diagnose vehicle faults.
  • Protected against accidents by carefully handling tools and chemicals.
  • Performed accurate electrical testing, enabling safe system fault repairs.

Education

Higher National Diploma - AUTOMOBILE

SHEMOLY TECHNICAL INSTITUTE
CHITTAGONG / BANGLADESH
01.1992 - 03.1994

TRAINING COURSE DIPLOMA - GPS TRACKING SYSTEM

SAILS BUSINESS GPS BACTRAC
PERSHORE,BERMINGHAM,UNITED KINGDOM
09.1999 - 12.1999

Bachelor of Commerce - BUSINESS

HATAZARI SCHOOL AND COLL
02.1992 - 03.1994

ECM LIVE LINK - AUTOMATED DOCUMENT CONTROLING COUSE

GASCO/ ECM
Abu Dhabi/UAE
02.2010 - 05.2010

Skills

  • Garage Management System (GMS) knowledge
  • Fleet maintenance programmes
  • Mechanical processes
  • Repair supervision
  • Workshop management

Languages

English
Native
Arabic
Native
Hindi
Native
Urdu
Native
Bengali
Native

Timeline

ECM LIVE LINK - AUTOMATED DOCUMENT CONTROLING COUSE

GASCO/ ECM
02.2010 - 05.2010

GPS PROJECT COORDINATOR CUM ADMIN ASSIT

GASCO
07.2006 - 03.2012

HR ADMIN CUM PARTS SOFTWARE COORDINATOR

MODEL AUTOMOTIVE PARTS
03.2006 - 07.2014

TECHNICAL & SERVICE MANAGER & PARTNER

THE MIDDLEEAST AUTO REPAIR WORKSHOP
02.2006 - 04.2022

GPS DATA LOGGER

AHMED AL AL MAZROUEI GROUP
01.2000 - 05.2006

TRAINING COURSE DIPLOMA - GPS TRACKING SYSTEM

SAILS BUSINESS GPS BACTRAC
09.1999 - 12.1999

Assistance Work Shop Manager

Al Ghazal Transport
07.1996 - 12.1999

Bachelor of Commerce - BUSINESS

HATAZARI SCHOOL AND COLL
02.1992 - 03.1994

Higher National Diploma - AUTOMOBILE

SHEMOLY TECHNICAL INSTITUTE
01.1992 - 03.1994
Sarwar Azad