Sary Zouhairy
Restaurant Manager
Dubai,Emirates
Summary
Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Bartender
Utopia Resort
Damour, Lebanon
05.2016 - 10.2018
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Bartender
Caprice Beirut
Beirut, Lebanon
08.2018 - 12.2018
- Displayed products on shelves and displays to encourage purchases.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Operations manager
Lebanon Expo For Exhibitions and Conferences
Beirut, Lebanon
11.2018 - 05.2019
- Collaborated with exhibition registrars and curators to safeguard artwork.
- Coordinated and displayed signage and informative brochures for each exhibit.
- Carried out pre- and post-event feedback and reporting, distilling data for management analysis.
- Completed event follow-ups to collect feedback and confirm satisfaction.
- Handled logistics of delegate and speaker registration, supporting operational flow at conferences.
Bar manager
Utopia Resort
Damour, Lebanon
05.2019 - 10.2019
- Planned staffing levels based on evolving service demands.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Identified and addressed underperformance and non-compliance.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Organised special events and functions and corporate lunches.
Resort manager
Utopia resort
Damour, Lebanon
05.2020 - 10.2020
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
- Handled guest complaints to protect brand reputation.
- Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
Store manager
4 Elements Services
Aley, Lebanon
11.2020 - 04.2021
- Completed opening and closing procedures each day.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
Floor manager
Leila Restaurant
Dubai, UAE
11.2021 - 12.2022
- Utilised menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements.
- Stored and carefully handled stock to minimise wastage.
- Provided first-class customer care through helpful, friendly service.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
Branch manager
Kris Kros Restaurant
01.2022 - Current
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Analysed operations to improve restaurant efficiency and service levels.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Resolved employee relations issues and navigated disciplinary proceedings.
Education
Bachelor of Technology - Networking And Security
Choueifat Official Technical School
Lebanon 10.2011 - 03.2015
Skills
- Excellent time management skills
- Sales professional
- Customer service
- Team player
- Customer service awareness
- Organised and efficient
- Multi-tasking ability
- Service-orientated
- Recipes and menu planning
- Front of House (FOH) training
Languages
Arabic
Native
English
Advanced
Hobbies:
- Modeling
- Acting
- Football
- Reading
- Hiking
- Food Blogging
Timeline
Branch manager
Kris Kros Restaurant
01.2022 - Current
Floor manager
Leila Restaurant
11.2021 - 12.2022
Store manager
4 Elements Services
11.2020 - 04.2021
Resort manager
Utopia resort
05.2020 - 10.2020
Bar manager
Utopia Resort
05.2019 - 10.2019
Operations manager
Lebanon Expo For Exhibitions and Conferences
11.2018 - 05.2019
Bartender
Caprice Beirut
08.2018 - 12.2018
Bartender
Utopia Resort
05.2016 - 10.2018
Bachelor of Technology - Networking And Security
Choueifat Official Technical School
10.2011 - 03.2015
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