Zenoti
Sasha Shaukat Patel
Clinic Manager & Customer Service Sales Head
Dubai
Summary
Clinic Manager & Customer Service Head
Intend to get a position to utilize my skills and abilities into practice for mutual growth and benefit and make endeavors towards the way which is innovative, creative and excel in my field. Also,to seek along-term career through Innovation contribution in all areas of work with a professional organization providing flexibility for growth and maximum utilization of my potential. A computer literate person with strong interpersonal skills, capable of forming stable and productive relationships with fellow colleagues and also a team player with excellent communicationabilities. A self-motivated and adaptable person who can cope with changes in the workingenvironmentinaprofessionalandpositivemannerand enjoysworkingin a team. Ambitious to learn new skills and eager to excel on opportunities Enthusiastic &eagerto contribute toteamsuccess through hardwork,attention to detail and excellent organizational skills. Clear understanding of Sales & Management. Motivated to learn, grow and excel. Well-qualified & successful at building and maintaining secure, accurate and efficient data collection systems. Prepared to offer 10+ years of experience to fast-paced position with room for advancement. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
14
14
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Hair Transplant & Plastic Surgery Consultant &, Patient Co-Ordinator
Cocoona Aesthetic & Day Surgical Centre Jumeriah
Dubai
11.2021 - 11.2022
- Cocoona Aesthetic & Day Surgical Centre Al Wasl Jumeirah &
- Mirdiff Dubai
- Consulted patients concerning hair/scalp/skin complaints, discussed symptoms, asked questions and suggested treatment options
- Increased customer satisfaction by resolving hair related issues
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Closely worked as a team with senior most plastic surgeons
- Effectively reduced symptoms and treated underlying conditions by prescribing targeted medications and therapies under surgeon guidance
- Cross-trained existing employees to maximize team agility
- Pre Op & Post Op narration given to each patient prior to surgery/procedure
- Set clear policies to improve success of infection control measures in departments.
Senior Wellness & Aesthetic Consultant
VLCC Wellness Center Skin & Hair Clinic
Dubai
01.2021 - 10.2021
- Interviewed patients concerning hair/scalp complaints, discussed symptoms, asked questions and suggested treatment options
- Setaggressive targets for employees to drive company success and strengthen motivation
- Increased customer satisfaction by resolving hair related issues
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Cross-trained existing employees to maximize team agility.
- Set clear policies to improve success of infection control measures in departments.
Clinic Manager & Customer Service Head
Kaya Skin Clinic
Mumbai, Maharashtra
02.2017 - 01.2021
- Drove operational improvements which resulted in savings and improved profit margins
- Worked along side retail representatives to boost sales by enhancing product presentations and advertising collateral
- Deliver edengaging sales presentations to new clients,explaining technical information to promote features, increase client base
- Monitored customer buying trends,market conditions and competitor actions to adjust strategies and achieve sales goals
- Coached employees in successful selling methods and encouraged cross- selling to driverevenue
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Supervised team of 10, Doctors & technicians.
- Surveilled ongoing infections to verify adequate data collection, control procedures and current staff interventions.
- Set clear policies to improve success of infection control measures in departments.
Clinic Manager & Trichology Consultant
Richfeel Trichology Center
Pune, Maharashtra
08.2016 - 01.2017
- Attended phone calls from facilities,physicians an dpatients to prioritize care and quickly handle urgent issues
- UsedPracto Software to coordinate and schedule Hair and Skin services, treatments and consultations
- Assisted physicians and nurses with examining and treating patients by handing over instruments
- Investigated patient medical coverage to determine coverage eligibility
- Increased customer satisfaction by resolving hair related issues.
Clinic Manager & Consultant
Assure Clinic
Mumbai, Maharashtra
- Cross-trained existing employees to maximize team agility
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Hired,trainedandmentoredstafftomaximizeeffectiveness
- Trained new employees in specific job requirements
- Maintained professional demeanor by staying calm whenaddressing unhappy or angry customers
- Set aggressive targets for employees to drive company success and strengthen motivation.
Clinic Manager & Trichology Head Consultant
Hair Science Robotics Transplant Clinic
Mumbai, Pune, Kolhapur, Delhi
01.2016 - 01.2017
- Monitored customer buying trends,market conditions and competitor actions to adjust strategies and achieve sales goals
- Resolved conflicts promptly to promote positive environment for customers
- Transformed underperforming teams into productive, profitable teams
- Conducted training sessions to educate employees on best practices and procedures to increaseprofitability
- Effectively reduced symptoms and treated underlying conditions by prescribing targeted medications and therapies under surgeon guidance
- Skillfully supported surgeons during basic and invasive medical procedures
- Maintained work areas in patient rooms in clean, neat and appropriately sterilized condition to meet any demand
- Interviewed patients concerning hair/scalp complaints, discussed symptoms, asked questions and suggested treatment options.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
International Flight Attendant
Saudi Arabian Airlines,White, Euro Atlantic
Jeddah
11.2015 - 12.2016
- Clearly explained and demonstrated safety and emergency procedures to passengers prior totakeoff
- Inspectedinteriorofaircraftpriorto,duringandafterflightstomakesure emergency equipment was in place
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughoutflight
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
F&B Trainee
Renaissance Club
Mumbai, Maharashtra
- Strategically platedhotmeals andsalads inaesthetically pleasing arrangements
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring fooditems
- Sanitizedallpots,pans,utensils,kitchenappliancesandequipmentusing company-approved cleaning supplies
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
Sales Consultant Representative
JW Marriott Hotel
Mumbai, Maharashtra
06.2008 - 09.2009
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Increased revenue by acquiring new customers and determining needs to offer relevant products
- Setup calendar with customer birthdays and other special events for personal touch.
Kindergarten Teacher's Assistant
Hussain Allana English School
Mumbai, Maharashtra
01.2010 - 02.2010
- Supported student learning objectives through personalized and small group assistance
- Assessedstudentassignments tocheckquality andcompletenessand assign grades
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Supported instructor with test administration, curriculum development and assignment grading
- Documented student progress and communicated with parents to keep informed
- Assistedleadteachers withlessonplan creationandmaterials development
- Created lesson materials, visuals and digital presentations to supplement lesson plans
- Worked with lead teacher to monitor class schedule and take attendance
- Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
Education
Bachelor of Science - Textile and Apparel
INIFD-International Institute Of Fashion Designing
Higher Secondary Certificate - Commerce
The National Institute Of Open Schooling
High School Diploma - Early Childhood Care Education
The National Institute Of Open Schooling
High School Diploma - undefined
Goa Swiss Institute Of Hotel Management
Skills
Trichology /Aesthetic/Plastic Surgery Consultant
Certification
Certification Course- Microsoft Office-Word, Excel, PowerPoint
Software
Tablet10
Practo
Fresha
Hubspot
Clinicsoft
Artas hair studio
Additional Information
- Nationality: Indian
- Visa status : Cancelled dubai visa
- License: Valid driver’s License
- Address: Dubai South-Mag Boulevard
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Senior Hair Transplant & Plastic Surgery Consultant &, Patient Co-Ordinator
Cocoona Aesthetic & Day Surgical Centre Jumeriah
11.2021 - 11.2022
Senior Wellness & Aesthetic Consultant
VLCC Wellness Center Skin & Hair Clinic
01.2021 - 10.2021
Clinic Manager & Customer Service Head
Kaya Skin Clinic
02.2017 - 01.2021
Clinic Manager & Trichology Consultant
Richfeel Trichology Center
08.2016 - 01.2017
Clinic Manager & Trichology Head Consultant
Hair Science Robotics Transplant Clinic
01.2016 - 01.2017
International Flight Attendant
Saudi Arabian Airlines,White, Euro Atlantic
11.2015 - 12.2016
Certification Course- Microsoft Office-Word, Excel, PowerPoint
10-2010
Kindergarten Teacher's Assistant
Hussain Allana English School
01.2010 - 02.2010
Sales Consultant Representative
JW Marriott Hotel
06.2008 - 09.2009
Clinic Manager & Consultant
Assure Clinic
F&B Trainee
Renaissance Club
Bachelor of Science - Textile and Apparel
INIFD-International Institute Of Fashion Designing
Higher Secondary Certificate - Commerce
The National Institute Of Open Schooling
High School Diploma - Early Childhood Care Education
The National Institute Of Open Schooling
High School Diploma - undefined
Goa Swiss Institute Of Hotel Management
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