Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
CustomerServiceRepresentative
SASITHARAN BALACHANDRAN

SASITHARAN BALACHANDRAN

Dubai,UAE

Summary

To leverage over two decades of dedicated customer service expertise and technical proficiency across a spectrum of industries. Aiming to exceed customer expectations, optimize operational efficiency, and drive brand loyalty through strategic problem-solving and relationship- building. Seeking challenging roles where I can apply my proven track record, versatile skill set, and commitment to exceptional outcomes.

Overview

20
20
years of professional experience
1
1
Certification

Work history

Datacenter Infra Pre -Sales Solution Consultant

Redington Value Distribution - Dubai, UAE
DUBAI
2022.07 - Current

Service Manager Datacenter Infrastructure

Minerva Star Technology
DUBAI
2021.04 - 2022.06

Project Lead

Neoteric Enterprises India Private
2019.07 - 2021.02

Senior Technical Executive

Photon Interactive Private Limited
2017.10 - 2019.02

Project Electrical Engineer

Al Hassan Engineering Company Abu Dhabi LLC
2016.04 - 2017.07

Facility Executive

CBRE South Asia Pvt Ltd
2011.03 - 2016.03

Service delivery engineer

Schneider Electric Infrastructure Limited
2007.02 - 2010.08

Service Engineer

Numeric Power Systems Ltd
2003.11 - 2007.01

Education

Diploma - Electronic and Communication Engineering

Anna University

Skills

  • Datacenter Design and Maintenance
  • MEP Maintenance on Facilities
  • UPS Systems Installation and Commissioning
  • Oil and Gas Offshore Engineering
  • Solar Rooftop Project Management
  • Project Planning and Execution
  • Regulatory Compliance
  • Technical Troubleshooting
  • Team Leadership and Management
  • Communication and Interpersonal Skills

Accomplishments

    Datacenter Infrastructure Solution Architect:

  • Conducted comprehensive assessments of clients' datacenter infrastructure needs, including power and cooling requirements, space utilization, and scalability considerations.
  • Developed customized datacenter designs and solutions, incorporating cutting-edge technologies and best practices to meet clients' specific business objectives and regulatory requirements.
  • Collaborated closely with sales and business development teams to understand client requirements and translate them into technical solutions, ensuring alignment with budgetary constraints and project timelines.
  • Conducted detailed site surveys and feasibility studies to evaluate existing datacenter facilities and identify opportunities for optimization and improvement.
  • Prepared detailed technical documentation, including architectural diagrams, equipment specifications, and implementation plans, to guide the deployment and integration of datacenter solutions.
  • Provided ongoing technical support and consultation to clients throughout the project lifecycle, addressing any technical challenges or issues that arise and ensuring successful project delivery.
  • Stayed abreast of industry trends and emerging technologies in datacenter infrastructure, continuously evaluating new products and solutions to enhance service offerings and maintain competitive advantage.
  • MEP Datacenter & Facility Management

  • Collaborated with the project team to develop and implement new infrastructure equipment standards and operational methods for all data centers.
  • Ensured the implementation of existing standards across facilities to maintain consistency and efficiency in operations.
  • Held primary responsibility for the maintenance of data center mechanical equipment, including HVAC systems, complex piping, and plumbing works.
  • Implemented preventive maintenance programs to optimize equipment performance and minimize downtime.
  • Utilized industry best practices to conduct proper cooling analysis, including Computational Fluid Dynamics (CFD) analysis, ensuring optimal temperature and airflow within data center facilities.
  • Implemented cooling optimization strategies to enhance energy efficiency and reduce operational costs.
  • Liaised with Operations Management, facilities teams, IT departments, and procurement to ensure seamless progress of projects, maintenance activities, and upgrades.
  • Coordinated with various stakeholders to ensure projects were completed on schedule and within budget constraints.
  • Stayed abreast of industry trends and emerging technologies related to cooling systems, monitoring systems, and floor layout in data center facilities.
  • Evaluated new technologies for potential implementation to enhance efficiency and reliability of data center operations.
  • Collected and analyzed data on various computer systems, maintaining historical records and providing statistical analysis to management as requested.
  • Generated job cards and incident management tickets for the Data Center facility, tracking maintenance activities and resolving issues promptly.
  • Worked with Data Center Operations (DCO) managers and business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency.
  • Reviewed data center contract compliance and ensured all Service Level Agreements (SLAs) were achieved.
  • Maintained familiarity with data center guidelines and standards, especially Tier III design standards, and ASME/ASHRAE/NFPA regulations, ensuring compliance in facility operations and infrastructure management
  • Oil and Gas Field Offshore Electrical Engineer:

  • Led the design, installation, and commissioning of electrical systems for offshore oil and gas facilities, ensuring compliance with industry standards, regulatory requirements, and project specifications.
  • Conducted thorough site surveys and assessments to evaluate existing electrical infrastructure and identify opportunities for improvement and optimization.
  • Developed detailed engineering designs and specifications for grounding systems, cathodic protection systems, power distribution systems, and high-voltage cable installations, considering factors such as environmental conditions, safety requirements, and operational needs.
  • Oversaw the installation and testing of electrical equipment and components, including transformers, switchgear, control panels, and instrumentation, ensuring proper functionality, alignment with design specifications, and compliance with safety standards.
  • Conducted comprehensive testing and commissioning activities, including insulation resistance testing, high-voltage cable testing, and cathodic protection system testing, to verify system performance and reliability.
  • Collaborated closely with project stakeholders, including engineering teams, construction contractors, and regulatory authorities, to ensure seamless project execution and compliance with project timelines and budgetary constraints.
  • Service Delivery Manager: Critical power &Backup Uninterruptible Power Supply (UPS)

  • Managed the end-to-end delivery of UPS systems and services, including installation, commissioning, maintenance, and support, to meet client requirements and service level agreements.
  • Conducted detailed site assessments and power quality audits to evaluate clients' UPS needs, identify potential issues, and recommend appropriate solutions and configurations.
  • Coordinated procurement, logistics, and inventory management activities for UPS equipment and spare parts, ensuring timely availability and efficient resource utilization.
  • Led a team of field technicians and service engineers, providing technical guidance, training, and performance management to ensure high-quality service delivery and customer satisfaction.
  • Developed and implemented preventive maintenance programs for UPS systems, scheduling regular inspections, servicing, and firmware upgrades to maximize system uptime and reliability.
  • Established and maintained relationships with clients, vendors, and partners, serving as the primary point of contact for UPS-related inquiries, escalations, and issue resolution.
  • Prepared and delivered technical presentations, training sessions, and product demonstrations to internal teams, external clients, and partners, showcasing UPS capabilities, features, and best practices.
  • Monitored and analyzed key performance indicators, service metrics, and customer feedback to identify opportunities for service improvement and optimization
  • Rooftop Solar Projects:

  • Spearheaded the planning, implementation, and commissioning of rooftop solar projects, ranging from 0.5 MW to 1 MW capacity, in alignment with client objectives and regulatory standards.
  • Conducted thorough site assessments and feasibility studies to evaluate rooftop suitability, solar irradiance levels, shading analysis, and structural integrity, ensuring optimal project design and performance.
  • Collaborated with clients, engineering teams, and regulatory authorities to obtain necessary permits, approvals, and grid connections for rooftop solar installations, ensuring compliance with local regulations and utility requirements.
  • Developed detailed engineering designs and specifications for rooftop solar arrays, including solar panel layouts, mounting systems, electrical wiring, and balance of system components, optimizing energy production and system efficiency.
  • Managed procurement and supply chain activities for solar equipment and components, liaising with vendors and suppliers to source high-quality solar panels, inverters, mounting structures, and monitoring systems, while adhering to project budgets and timelines.
  • Supervised installation and construction activities on-site, overseeing subcontractors, technicians, and laborers to ensure safe and efficient execution of solar projects, while maintaining quality standards and adherence to project specifications.
  • Conducted comprehensive testing, commissioning, and performance validation of rooftop solar systems, including electrical testing, solar panel efficiency analysis, and system integration tests, to verify compliance with design criteria and performance expectations.
  • Provided training and technical support to clients and end-users on rooftop solar system operation, maintenance, and monitoring, empowering them to effectively manage and optimize solar energy generation and consumption.
  • Implemented robust monitoring and maintenance programs for rooftop solar installations, scheduling regular inspections, cleaning, and preventive maintenance activities to maximize energy output, extend equipment lifespan, and ensure long-term system reliability.
  • Leveraged data analytics and performance monitoring tools to track and analyze solar system performance, energy production metrics, and environmental benefits, providing clients with actionable insights and performance reports to support informed decision-making and ongoing optimization efforts.

Certification

HCSA - Associate Pre-sales Digital Power - Sep 04,2024.

HCSP - Specialist Professional Pre-sales Digital Power - Sep 22,2024.

HCIP - Data center Facility deployment Digital Power - Dec 27,2025.

ADMA company – Hyundai Engineering construction Awarded best safe work practice implementation in off -shore -SARB Package 4 Zirku Island at Al Hassan Engineering Co. LLC

Additional Information

  • Dubai - UAE

Languages

English
Fluent
Hindi
Fluent
Telugu
Native
Tamil
Native

Timeline

Datacenter Infra Pre -Sales Solution Consultant

Redington Value Distribution - Dubai, UAE
2022.07 - Current

Service Manager Datacenter Infrastructure

Minerva Star Technology
2021.04 - 2022.06

Project Lead

Neoteric Enterprises India Private
2019.07 - 2021.02

Senior Technical Executive

Photon Interactive Private Limited
2017.10 - 2019.02

Project Electrical Engineer

Al Hassan Engineering Company Abu Dhabi LLC
2016.04 - 2017.07

Facility Executive

CBRE South Asia Pvt Ltd
2011.03 - 2016.03

Service delivery engineer

Schneider Electric Infrastructure Limited
2007.02 - 2010.08

Service Engineer

Numeric Power Systems Ltd
2003.11 - 2007.01

Diploma - Electronic and Communication Engineering

Anna University
SASITHARAN BALACHANDRAN