Satabdi Roy
Dubai,United Arab Emirates
Summary
Dedicated and aspirational professional with strong foundation in customer service and team leadership. Skilled in conflict resolution and communication, bringing positive attitude and collaborative approach to every situation. Poised to enhance passenger satisfaction and operational efficiency, ensuring seamless and enjoyable travel experience for all.
Overview
14
14
years of professional experience
Work History
Cabin Supervisor
Emirates Airlines
Dubai, United Arab Emirates
11.2012 - Current
- Demonstrated strong leadership skills in managing cabin crew members, fostering a supportive work environment on board.
- Enhanced passenger satisfaction by promptly addressing their needs and concerns.
- Elevated team performance with regular training and feedback sessions.
- Managed in-flight services, ensuring high quality of service delivery.
- Upheld company image by maintaining professional behaviour at all times.
- Collaborated with the crew to deliver excellent customer service.
- Facilitated crew briefings prior to each flight for efficient coordination of duties.
Senior cabin crew member
Go Airlines (India) Ltd.
, India
07.2010 - 11.2012
Education
Postgraduate Diploma In Business Administration - Human Resource
Symbiosis Centre For Distance Learning
India /2016 - /2018
Bachelor of Commerce - Commerce
Monad University
India /2011 - /2014
Diploma - Aviation, Hospitality And Travel Management
Frankfinn Institute of Airhostess Training
India /2009 - /2010
Skills
- Team building
- Customer service
- Company policy adherence
- Decision-making
- Interpersonal communications
- Hospitality service expertise
Timeline
Cabin Supervisor
Emirates Airlines
11.2012 - Current
Senior cabin crew member
Go Airlines (India) Ltd.
07.2010 - 11.2012
Postgraduate Diploma In Business Administration - Human Resource
Symbiosis Centre For Distance Learning
/2016 - /2018
Bachelor of Commerce - Commerce
Monad University
/2011 - /2014
Diploma - Aviation, Hospitality And Travel Management
Frankfinn Institute of Airhostess Training
/2009 - /2010
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