Satheera Rasanjanee Perera
Sharjah,United Arab Emirates
Summary
Dedicated Teaching Assistant in Primary School focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, recordkeeper and multitasker. Enthusiastic and learning-oriented teaching professional devoted to helping students and supporting teachers. Talents include classroom management, activity planning and audio-visual support.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Teacher assistant
O K I International School
Colombo, Sri Lanka
08.2021 - 09.2023
- Collaborated with form tutors and teachers to assess student needs and provide required support.
- Facilitated smooth running classroom activities through effective collaboration with teachers.
- Offered individual tutoring, homework help and exam support.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
- Recorded student performance data in microsoft office excel work for accurate progress assessment.
- Updated reports and observations to chart student progress and attainment levels.
- Created positive, engaging learning environments to improve student experiences.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
Customer service executive
O K I International School
colombo, Sri Lanka
02.2019 - 08.2021
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Offered detailed product and service advice based on customer needs.
- Responded to customer queries and provided excellent customer service.
- Explained benefits and advantages of different product and service offerings to customers.
- Updated account information after customer calls for well-maintained data accuracy.
- Resolved complaints with proactive problem-solving and analysis.
- Handled live chat queries within strict timeframe targets.
Customer care executive
Aegis Private limited
Colombo , Sri lanka
02.2015 - 01.2019
- Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
- Handled 200 customer support queries daily, exceeding company target by 100%.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Managed online live chat, supporting up to 100 customers simultaneously.
- Provided professional customer service, offering can-do attitude to all requests.
- Exceeded targets by upselling and cross-selling products.
Education
Diploma - Business Management
NIBM
Colombo Sri Lanka 09.2013 - 08.2014
Diploma - Information technology
NIBM
Colombo / Sri lanka 01.2014 - 01.2015
certificate course -
Academy of Early childhood Development studies
Colombo/ Sri Lanka 03.2023 - 06.2023
Skills
- Life skills development
- Behaviour management
- Special needs support
- Microsoft Office Suite
- Progress reporting
- Lesson planning
- Health and safety compliance
- Academic differentiation
- Child safeguarding
- Child development analysis
Languages
English
Fluent
Sinhala
Native
Tamil
Elementary
Hindi
Elementary
Timeline
certificate course -
Academy of Early childhood Development studies
03.2023 - 06.2023
Teacher assistant
O K I International School
08.2021 - 09.2023
Customer service executive
O K I International School
02.2019 - 08.2021
Customer care executive
Aegis Private limited
02.2015 - 01.2019
Diploma - Information technology
NIBM
01.2014 - 01.2015
Diploma - Business Management
NIBM
09.2013 - 08.2014
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