SATHEESH SATHYAN
Dubai,UAE
Summary
Experienced professional in the auto industry more than 14 years with a strong focus on warranty policy administration and claim processing. Demonstrates proficiency in claims submission and resubmitting rejected claims, ensuring meticulous work and effective problem-solving. Possesses excellent communication skills, both written and verbal, alongside computer proficiency, including MS Office and spreadsheet preparation. Highly interactive with a proven track record in negotiation, aiming to leverage these skills towards enhancing operational efficiency within the automotive sector.
Overview
16
16
years of professional experience
4011
4011
years of post-secondary education
1
1
Certification
Work history
Asst Warranty Controller
Jaguar / Landrover
01.2021 - 08.2025
- Implemented cost reduction strategies to enhance profitability without compromising quality or service levels.
- Liaised with external auditors for a seamless auditing process.
- Boosted efficiency by implementing new financial control systems.
- · Processed insurance claims and resolved charge back discrepancies.
- Worked with warranty reps to expediate the claims process
- Processed vehicle claims within 48hrs period
- Prepared all necessary warranty documentation
- · Maintained database recording all service dates and the extent of the work performed.
- Secure Warranty Payments for Manufactuers
- · Resolve discrepancies with charge backs.
- Prepared weekly and quaterly spreadsheets showing the activities of warranty claims
Warranty Estimator
Jaguar / Landrover
01.2016 - 01.2021
- Demonstrated exceptional attention to detail when reviewing tender documents for inconsistencies or errors.
- Engaged proactively with clients throughout the estimation process, fostering strong relationships.
- Played a key role in bid preparation, contributing to winning proposals.
- Kept up-to-date with latest industry trends and technologies to enhance estimation accuracy.
- Ensure that all work was performed in accordance with warranty guidelines
- Participated in employer training programs with regards to warranty issues.
- Maintain a Spreadsheet of when claims were field to track repayments
- · Interact with insurance company officials to process claims for vehicle repairs, parts replacements.
- Attended workshops and seminars to remain current on vehicle warranty issues
- Processed claims by collecting required information from workshop and submitting the necessary forms, often via Fax or electronically via computer
- Worked with technicians on staff to provide accurate answers to warranty inquires
- Confirmed part number referenced on warranty claim forms and responded to any reports of discreteness with such number
Warranty Costing Clerk
Jaguar / Landrover
01.2010 - 01.2016
- Assisted in budget preparation for more efficient cost management.
- Organised invoice processing to ensure prompt payments and avoid penalties.
- Managed daily receipts and invoices to maintain updated records.
- Prepared monthly finance reports with detailed account of all transactions.
- Maintained accurate records on the status of claim field
- Clarified issues concerning vehicle warranties with Customer via Service Advisor
- Provided key information to insurers, such as the date when parts not in stock were ordered and when actual repairs took place
- Prepare invoices and handled payments for not covered by vehicle warranties
Education
Secondary School of Leving Certificate -
B S S GURUKULAM
KERALA / INDIAHigher Secondary -
St. ANTONYS H S S
KERALA / INDIAB -Tech - undefined
Visvesvaraya Technological University
Bangalore, KarnatakaSkills
- Claim processing abilities
- Warranty policy administration
- Auto industry experience
- Basic vehicle functions knowledge
- Claims submission
- Resubmitting rejected claims
- Warranty claims processing
- Problem solving
- Communication skills
- Computer proficiency
- Spreadsheet preparation
- Negotiation skills
- Meticulous work
- Highly interactive
- MS Office proficiency (Word, Excel)
- English communication skills (written and verbal)
Accomplishments
Level 1 & Level 2 Completed on Warranty Administration Jaguar / Landrover
Languages
English
Fluent
Malayalam
Beginner
Hindi
Beginner
Custom
I hereby testify that the above information is true and correct to the best of my knowledge.
Personal Information
- Passport Number: P6240433
- Passport Date Of Issue: 10/13/16
- Passport Place Of Issue: DUBAI
- Date of birth: 05/08/86
- Gender: MALE
- Nationality: INDIAN
- Marital status: MARRIED
- Visa status: RESIDENCE
- Place of birth: Kerala
Certification
· Level 1 & Level 2 Completed, Level 3 on Process - Warranty Administrator Jaguar / Landrover
· CCNA ( Cisco Certified Network Associates )
· MCSA ( Microsoft Certified System Administrator )
Affiliations
Travelling, Cine / Drama Artist , Dancing
Timeline
Asst Warranty Controller
Jaguar / Landrover
01.2021 - 08.2025
Warranty Estimator
Jaguar / Landrover
01.2016 - 01.2021
Warranty Costing Clerk
Jaguar / Landrover
01.2010 - 01.2016
B -Tech - undefined
Visvesvaraya Technological University
Secondary School of Leving Certificate -
B S S GURUKULAM
Higher Secondary -
St. ANTONYS H S S
Similar Profiles
Millie BagnallMillie Bagnall
Production operative at Jaguar LandroverProduction operative at Jaguar Landrover
Liam RossLiam Ross
Motor vehicle technician at Park's Jaguar LandroverMotor vehicle technician at Park's Jaguar Landrover
Stephan BarnfieldStephan Barnfield
Service Advisor at Concord Jaguar LandroverService Advisor at Concord Jaguar Landrover
Frenaz UdachiaFrenaz Udachia
Team Lead-Customer Engagement-Contact Center at U.S.CONSULATE GENERALTeam Lead-Customer Engagement-Contact Center at U.S.CONSULATE GENERAL
Deva NandDeva Nand
Civil Engineer at Azizi Gardinia Construction Groups Of Company Llc.Civil Engineer at Azizi Gardinia Construction Groups Of Company Llc.