SATHEESH SATHYAN
Dubai,UAE
Summary
Experienced professional in the auto industry more than 14 years with a strong focus on warranty policy administration and claim processing. Demonstrates proficiency in claims submission and resubmitting rejected claims, ensuring meticulous work and effective problem-solving. Possesses excellent communication skills, both written and verbal, alongside computer proficiency, including MS Office and spreadsheet preparation. Highly interactive with a proven track record in negotiation, aiming to leverage these skills towards enhancing operational efficiency within the automotive sector.
Overview
16
16
years of professional experience
4011
4011
years of post-secondary education
1
1
Certification
Work history
Asst Warranty Controller
Jaguar / Landrover
01.2021 - 08.2025
- Implemented cost reduction strategies to enhance profitability without compromising quality or service levels.
- Liaised with external auditors for a seamless auditing process.
- Boosted efficiency by implementing new financial control systems.
- · Processed insurance claims and resolved charge back discrepancies.
- Worked with warranty reps to expediate the claims process
- Processed vehicle claims within 48hrs period
- Prepared all necessary warranty documentation
- · Maintained database recording all service dates and the extent of the work performed.
- Secure Warranty Payments for Manufactuers
- · Resolve discrepancies with charge backs.
- Prepared weekly and quaterly spreadsheets showing the activities of warranty claims
Warranty Estimator
Jaguar / Landrover
01.2016 - 01.2021
- Demonstrated exceptional attention to detail when reviewing tender documents for inconsistencies or errors.
- Engaged proactively with clients throughout the estimation process, fostering strong relationships.
- Played a key role in bid preparation, contributing to winning proposals.
- Kept up-to-date with latest industry trends and technologies to enhance estimation accuracy.
- Ensure that all work was performed in accordance with warranty guidelines
- Participated in employer training programs with regards to warranty issues.
- Maintain a Spreadsheet of when claims were field to track repayments
- · Interact with insurance company officials to process claims for vehicle repairs, parts replacements.
- Attended workshops and seminars to remain current on vehicle warranty issues
- Processed claims by collecting required information from workshop and submitting the necessary forms, often via Fax or electronically via computer
- Worked with technicians on staff to provide accurate answers to warranty inquires
- Confirmed part number referenced on warranty claim forms and responded to any reports of discreteness with such number
Warranty Costing Clerk
Jaguar / Landrover
01.2010 - 01.2016
- Assisted in budget preparation for more efficient cost management.
- Organised invoice processing to ensure prompt payments and avoid penalties.
- Managed daily receipts and invoices to maintain updated records.
- Prepared monthly finance reports with detailed account of all transactions.
- Maintained accurate records on the status of claim field
- Clarified issues concerning vehicle warranties with Customer via Service Advisor
- Provided key information to insurers, such as the date when parts not in stock were ordered and when actual repairs took place
- Prepare invoices and handled payments for not covered by vehicle warranties
Education
Secondary School of Leving Certificate -
B S S GURUKULAM
KERALA / INDIAHigher Secondary -
St. ANTONYS H S S
KERALA / INDIAB -Tech - undefined
Visvesvaraya Technological University
Bangalore, KarnatakaSkills
- Claim processing abilities
- Warranty policy administration
- Auto industry experience
- Basic vehicle functions knowledge
- Claims submission
- Resubmitting rejected claims
- Warranty claims processing
- Problem solving
- Communication skills
- Computer proficiency
- Spreadsheet preparation
- Negotiation skills
- Meticulous work
- Highly interactive
- MS Office proficiency (Word, Excel)
- English communication skills (written and verbal)
Accomplishments
Level 1 & Level 2 Completed on Warranty Administration Jaguar / Landrover
Languages
English
Fluent
Malayalam
Beginner
Hindi
Beginner
Custom
I hereby testify that the above information is true and correct to the best of my knowledge.
Personal Information
- Passport Number: P6240433
- Passport Date Of Issue: 10/13/16
- Passport Place Of Issue: DUBAI
- Date of birth: 05/08/86
- Gender: MALE
- Nationality: INDIAN
- Marital status: MARRIED
- Visa status: RESIDENCE
- Place of birth: Kerala
Certification
· Level 1 & Level 2 Completed, Level 3 on Process - Warranty Administrator Jaguar / Landrover
· CCNA ( Cisco Certified Network Associates )
· MCSA ( Microsoft Certified System Administrator )
Affiliations
Travelling, Cine / Drama Artist , Dancing
Timeline
Asst Warranty Controller
Jaguar / Landrover
01.2021 - 08.2025
Warranty Estimator
Jaguar / Landrover
01.2016 - 01.2021
Warranty Costing Clerk
Jaguar / Landrover
01.2010 - 01.2016
B -Tech - undefined
Visvesvaraya Technological University
Secondary School of Leving Certificate -
B S S GURUKULAM
Higher Secondary -
St. ANTONYS H S S
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