Sathi Devi

• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Edited documents to improve accuracy of language, flow, and readability.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Processed customer service orders promptly to increase customer satisfaction.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided primary customer support to internal and external customers.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
• Researched product and issue resolution tactics to address customer concerns.
• Monitored systems in operation and quickly troubleshot errors.
• Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
• Used ticketing systems to manage and process support actions and requests.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

● Worked with the Library team to provide a supportive environment for students and faculty members using Library technology.

● Provided courteous and professional user support and customer service to the users of the library's hardware/software systems and other technological systems.

● Creating and responding to incident tickets with the appropriate department in a timely manner

● Assistance with operation of computers, printers and maker space equipment to resolve hardware and software issues.

● Checking all equipment working properly before giving to the users and checking back again while receiving back from them. prior to sending out to users as well as when receiving equipment back from users.

● Maintaining and monitoring applications, software and other technological systems for the users and troubleshooting the issues.

● Immediately responded to any technical issues and resolved it by proper troubleshooting steps and provided an update to the manager.

● Assistance with software and online applications, e.g. MS Office, ePortfolio, eCentennial.