Sathyanesan Martin

• Analysed IT infrastructure, aligning solutions with business objectives to enhance operational efficiency.
• Identified and mitigated IT risks by implementing robust security measures, ensuring data protection.
• Managed the entire lifecycle of IT projects, guaranteeing timely and within-budget completion.
• Maintained detailed documentation for IT systems, facilitating well-informed decision-making processes.
• Conducted user training sessions and provided continuous technical support to facilitate smooth system adoption.

DevOps Engineer (Sister concern company – Algosoftware DMCC)

• Managed a range of AWS resources including EC2 (Windows/Linux), S3, ELB, RDS, CloudWatch Monitoring, Event Bridge, Lambda, etc.
• Deployed and managed NGINX Web Proxies, NodeJS, SSL Certificates, Elasticsearch Cluster, Containers.
• Configured and deployed logging and observability platforms such as Elasticsearch, Kibana and Newrelic platforms.
• Oversaw Microsoft 365 platform technologies such as Exchange, Intune, Teams, SharePoint, OneDrive.
• Specialized in migrating diverse platform technologies to Microsoft 365.
• Executed migrations of diverse platform technologies to Microsoft 365.
• Competently managed Google Workspace Technologies.
• Implemented security measures within Microsoft 365 - Compliance and Information Protection.
• Managed security on AWS Platforms - AWS IAM roles and policies.
• Assessed and proposed innovative solutions to automate business processes.
• Executed management of GitHub repositories and deployed CI/CD workflows.
• Utilized scripting and programming languages such as C#, VBScript, bash, and PowerShell, tailored to business requirements.

• Led technical operations for Windows servers, AD, Exchange, File, and Application servers, SAN Storage, VMware ESXi, Citrix XenApp.
• Administered Azure, AWS, and Office365 Environment.
• Managed 40 VPN sites, TCP/IP, LAN/WAN, and Network Topologies.
• Configured Cisco Routers, Switches, Access points, Firewall/Security Appliances.
• Managed Data access control, Cisco ASA Firewalls, and conducted quarterly audits.
• Commissioned and hardened servers and Firewall routers.
• Maintained IT Assets, formulated IT Budgets, and prepared business cases for new IT Initiatives.
• Coordinated with vendors for AMCs and new IT Purchases.
• Installed and configured POS systems, Navision LS Retail, Aloha system, Menu screen, and Kitchen display system (KDS).
• Acted as the primary point of contact for IT issues, providing Level 1, 2, and 3 support.
• Installed/configured Desktops/Laptops, managed biometric access control devices, and resolved issues with printers, scanners, and MFDs.

• Orchestrated operations, encompassing hardware, software, and networking problem-solving through support, monitoring, testing, and troubleshooting.
• Offered Level 1 and Level 2 support for server-related issues, configuring Cisco desk phones and voicemail systems.
• Analyzed system performance, ensuring objectives were met and requirements were available.
• Administered Salesforce.com CRM, resolving issues with Validation rules, Field update rules, Workflows, and triggers. Managed end-user access, customized reports, and dashboards as per business needs.
• Provided primary support for Oracle EBS and Sage ERP applications, coordinating and escalating incidents to L3 support.
• Oversaw conference room pilots, system integration, and user acceptance testing.
• Managed Microsoft SharePoint site permissions, customization of site and web parts aligned with business requirements.
• Assisted in new employee onboarding, creating AD user/email credentials, provisioning PCs, and configuring Cisco desk phones.