Satnam Singh
Dubai,UAE
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker and successful at meeting performance objectives and helping team members.
Overview
11
11
years of professional experience
Work History
Duty Manager
Citymax Hotel Burdubai by Landmark
Dubai, UAE
01.2024 - 04.2025
- Managing front desk operations to maintain a high level of service.
- Managing guest service interactions, addressing concerns and preserving positive experiences.
- Sustaining operational excellence with adherence to company policies and procedures.
- Meeting monthly budget targets consistently by motivating the team towards achieving common goals.
- Directing staff schedules and rosters, optimising workforce efficiency.
- Conducting training sessions for new employees, enhancing team competence.
- Preparing pre/post night audit reports and conducting night audit for PMS and F&B.
Shift Leader (Front Office Supervisor)
Citymax Hotel Burdubai by Landmark
Dubai, UAE
05.2022 - 12.2023
- Blocking rooms of arriving guests as per their preference.
- Maintaining high standards of guest service for improved satisfaction ratings.
- Monitoring on the pending Paymasters in PMS.
- Managing front desk operations to streamline check-in and checkout processes.
- Assigning tasks, projects and responsibilities to team members and monitored status.
Front Desk Officer
Farnek Hospitality
Dubai, UAE
09.2021 - 04.2022
- Managing 2273 residential apartments and participants from 120+ countries participating in Expo 2020.
- Handling 15 Towers spread around Expo Village with 24/7 Reception facility managed by Farnek Hospitality.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name and handling their Check-in and Checkout.
- Making reports, as well as participating in the night audit while serving as Night In charge.
- Responding to guest complaints and inquiries, providing them with prompt solutions.
Front Office Executive
The Palm Court Hotel
Ludhiana, India
10.2020 - 09.2021
Senior Guest Service Agent (Shift Leader)
The Flora Grand Hotel
Dubai, UAE
07.2018 - 03.2020
- Managed front office operations by maintaining a professional and welcoming environment.
- Assigning rooms for next day arrivals and coordinating with housekeeping to ensure rooms are ready for guests before they arrive.
- Managing daily guest check-in and check-out of guest.
- Increasing revenue of hotel with up selling and cross selling program.
- Assisting guests with queries for improved customer service experience.
Guest Service Representative
Carlson Group of Hotels
07.2014 - 07.2017
Education
Graduated - Bachelor of Arts
Lovely Professional University
India 2015 - 2020
Diploma - Hospitality Management
Kingfisher Training Academy
India 2012 - 2013
Hotel Associate Training Progran - Hotel Operations
The Carlson Group
India 2014 - 2015
Skills
- Guest Service Management
- Expertise in software (Opera, IDS, Win HMS, Microsoft Office)
- Problem Solving
- Multitasking Abilities
Accomplishments
- Received Employee of the month while working as Front Desk Officer with Farnek Hospitality.
- Received an award for working most hours while working as Senior GSA with CIS by Radisson.
- Received Project completion certificate of EXPO 2020 from Farnek Hospitality.
- Received Certificate of Appreciation while working in Citymax Hotel, Burdubai.
Languages
English
Fluent
Punjabi
Native
Hindi
Native
DECLARATION
I declare that the information above is true and correct to the best of my knowledge.
Timeline
Duty Manager
Citymax Hotel Burdubai by Landmark
01.2024 - 04.2025
Shift Leader (Front Office Supervisor)
Citymax Hotel Burdubai by Landmark
05.2022 - 12.2023
Front Desk Officer
Farnek Hospitality
09.2021 - 04.2022
Front Office Executive
The Palm Court Hotel
10.2020 - 09.2021
Senior Guest Service Agent (Shift Leader)
The Flora Grand Hotel
07.2018 - 03.2020
Guest Service Representative
Carlson Group of Hotels
07.2014 - 07.2017
Graduated - Bachelor of Arts
Lovely Professional University
2015 - 2020
Diploma - Hospitality Management
Kingfisher Training Academy
2012 - 2013
Hotel Associate Training Progran - Hotel Operations
The Carlson Group
2014 - 2015
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