SAUD ABDUL LATIF KHAN
DUBAI,UAE
Summary
A dedicated professional with 10+ years of experience in Aviation Industry with track record in leadership excellence and strategic planning, demonstrating strong organisational and problem-solving skills. Known for great communication abilities and ethical professionalism, consistently driving team success through effective leadership and management. A quick learner committed to continuous improvement, aiming to leverage these competencies towards achieving impactful career goals.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Customer Service Team Leader (CSTL)
DNATA (T2)
DUBAI, UNITED ARAB EMIRATES
08.2022 - Current
- Leads a team of Airport Services Agents (ASA) on all issues relating to check-in. Monitor, guide and advice team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of flights.
- Conduct shift briefings with team members to ensure that SOP's are strictly adhered to. Use these briefings to raise awareness levels among team members in an effort to minimise discrepancies and possible customer complaints and maximise customer satisfaction.
- Liaising with,TAC, Coach supervisor, hub control and duty officer on duty with regards to any operational issues during the flight boarding.
- Monitor the Self Check-in Kiosks and ensure Passengers are briefed on the process and usage of the kiosks.
- Involved in On Job Training of new joiners.
Customer Service Agent (CSA)
DNATA (T2)
Dubai, United Arab Emirates
03.2021 - 08.2022
- Monitor queues at check-in, ensuring priority is given to Premium customers and frequent flyer premium-tier card holders. Assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as keeping customers informed of any delays, disruptions and denied boarding.
- Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services and boarding gates, by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
Passenger Service Agent
CELEBINAS (Swiss Airlines)
Mumbai, INDIA
02.2013 - 02.2015
- Executed duties at the check in , boarding, transfer and Miss handling baggage (MHB).
- Accelerated check-in process by verifying passenger documents promptly.
- Created a comfortable travel experience for passengers by handling their queries efficiently.
- Checked passengers' tickets swiftly to streamline boarding procedures.
Education
DIPLOMA OF EDUCATION - Aviation, Hospitality and Travel Management
FRANKFINN INSTITUTE OF CREW TRAINING
Mumbai, IndiaSkills
- Leadership excellence
- Strong organisational and Problem solving skills
- Great Communication skills
- Strategic planning
- Leadership and management skills
- Ethical professionalism
- Quick learner
- Calm under pressure
- Analytical and critical thinking
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Certification
Customer Service Excellence
Dangerous Goods Regulations (DGR) Certified
Najm Award (Continuous Support and Commitment)
Galileo and Fideleo Certifications
Timeline
Customer Service Team Leader (CSTL)
DNATA (T2)
08.2022 - Current
Customer Service Agent (CSA)
DNATA (T2)
03.2021 - 08.2022
Passenger Service Agent
CELEBINAS (Swiss Airlines)
02.2013 - 02.2015
DIPLOMA OF EDUCATION - Aviation, Hospitality and Travel Management
FRANKFINN INSTITUTE OF CREW TRAINING