Hi, I’m
Saujan Gurung
Dubai,UAE
Summary
Customer-oriented Store Manager offering over 12 years of experience in retail sales and service team leadership and profitability with strong understanding of GCC retail business. and depth in training, mentoring, coaching, and developing staff in large, consumer-focused store operations. Strong budgeting, sales forecasting, and merchandising background coupled with an exceptional sense of customer service and in-depth knowledge of KPI's, cash/inventory management. Broad skills in educating personnel to achieve exceptional levels of customer service, building teams, and ensuring the achievement of the store productivity goals.
Overview
14
years of professional experience
1
Certification
Work history
Yargici - Step In Life Style Fashion LLCDubai, United Arab Emirates
Retail Store Manager
03.2022 - Current
Job overview
- Create sales and services focused environment, maximizing sales by utilizing company business tools (KPI) i.e. Target, Conversion, ATV & UPT/Mystery shops /Store reports.
- Ensure that sales and services performance is monitored for all employees and used to maximize sales and highlight performance issues and achievement.
- Proactive in managing store staffing level through careful management of payroll and effective scheduling which maximize productivity.
- Maintain high visual merchandising standard on shop floor and window displays by adhering to company's/Brand principle guidelines.
- Demonstrate and excellent leadership skill that inspires and manages Performance of store team.
- Work with management team to monitor and evaluate performance of employees and encourage developments of employees.
- Identify learning needs of employees and deliver appropriate training/coaches needed.
- Handling customer's questions complains and issues.
- Monitors stock level, maintain inventories and keep eye on stock shrinkage and its prevention.
Tommy Hilfiger/Asutin Reed - Premium Brand Dubai, United Arab Emirates
Retail Assistant Store Manager - Apparel Group
06.2010 - 12.2021
Job overview
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
- Demonstrated company core values in management and leadership, working with respect, honesty, integrity, inclusion and safety of others.
- Regularly exceeded yearly sales, budget and other targeted goals, through continued drive and determination.
- Increased store sales by 15 %, year-on-year, exceeding KPI targets.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Understood what drives overall business success and prioritised and delivered quality results.
- Acted as liaison between staff and management to maintain two-way communications that improved store performance.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Kept awareness of competitor activity and developed ideas to promote store.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Mentored team on effective upselling and cross-selling techniques,.
Education
School D' HospitalitySingapore
Diploma/Advance Diploma from Hospitality and Tourism Management
06.2009
Higher Secondary Education Board of NepalKathmandu
10+2 ( High School) from Commerce
04.2005
Skills
- Decision making
- Operations management
- Negotiation and communication
- Interpersonal skills
- POS systems
- MS Office
- Customer service
- Inventory management
Certification
- Certified Manager Program( AMP),Apparel Manager Program
- Second In Command Training.
- Retail Math ,Business Acumen ,Critical Customer Handling and Customer service training
Languages
Nepali
Native language
English
Advanced
C1
Hindi
Advanced
C1
Japanese
Elementary
A2
Timeline
Retail Store Manager
Yargici - Step In Life Style Fashion LLC
03.2022 - Current
Retail Assistant Store Manager - Apparel Group
Tommy Hilfiger/Asutin Reed - Premium Brand
06.2010 - 12.2021
School D' Hospitality
Diploma/Advance Diploma from Hospitality and Tourism Management
Higher Secondary Education Board of Nepal
10+2 ( High School) from Commerce