Saurabh Gupta
Sharjah
Summary
Experienced with building and sustaining strong client relationships. Utilizes effective communication and problem-solving skills to address client needs and ensure satisfaction. Track record of managing diverse portfolios and achieving client loyalty through strategic relationship management
Overview
22
22
years of professional experience
1
1
Certification
Work History
Relationship Manager
ADCB Bank
Dubai, United Arab Emirates
07.2023 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Relationship Manager
Banque Misr
UAE
09.2020 - 06.2023
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Assistant Relationship Manager
Noor Bank PJSC
Dubai
04.2015 - 03.2020
- Maximizing every sales opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities
- Liaised with internal teams such as operations, treasury, and legal departments to ensure seamless execution of transactions on behalf of clients.
- Facilitated smooth transitions during account onboarding by guiding clients through required documentation procedures and promptly addressing any issues that arose.
- Maintained a high level of knowledge surrounding industry trends, competitor products, and regulatory changes to provide well-informed advice and support clients effectively.
- Completed thorough client assessments to ensure optimal product offerings tailored for their unique financial needs.
- Contributed to sales targets by actively participating in cross-selling initiatives across various product lines.
- Provided timely solutions to client inquiries, effectively resolving concerns and promoting long-term loyalty
Senior Relationship Officer
Commercial Bank of Dubai
Dubai
11.2014 - 03.2015
- Conducted regular reviews of clients'' portfolios, making adjustments as needed to optimize performance.
- Served as a trusted advisor to clients throughout all stages of their financial journeys, helping them achieve their long-term goals.
- Analyzed complex financial situations to recommend tailored solutions for clients'' unique circumstances.
- Implemented effective sales strategies, resulting in consistently exceeding sales targets and revenue goals.
Relationship Officer
Emirates NBD
Dubai
03.2013 - 09.2014
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Maintained and built close relationships with customers through regular contact and visits.
- Developed customized financial plans for clients, incorporating investment, banking, and insurance products that aligned with their goals.
Personal Financial Consultant
Metlife Alico UAE
Dubai
07.2012 - 01.2013
- Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports
- Responsible to calculate client assets, liabilities, insurance coverage and cash flow to create investment strategies
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals
- Initiated customer relationships through prospecting, lead utilization, local market and community involvement
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each client’s individual needs
Branch Manager
Shriram Life Insurance Co. Ltd
Jalandhar, Punjab
07.2011 - 06.2012
- Encourage team bonding and team synergies
- Provide effective and inspiring leadership to the Sales Managers by being actively involved in all programs and service offerings of the company
- Establish and maintain high standards of sales quality, as measured by productivity, customer complaints and repeat business
- Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement
- Assessed employee performance and developed improvement plans
Branch Sales Manager
Reliance Life Insurance Co. Ltd
Jammu and Kashmir
06.2008 - 06.2011
- Managed the whole state of Jammu & Kashmir and Amritsar, Batala, Gurdaspur and Pathankot
- Managed the Third-Party Distribution channel with a team of 3 SM's and 10 PFC's
- Managed Jammu Central Co-op Bank and Amritsar Central Co-op Bank relationship
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Remained the no.1 BSM in the region for the FY 2009-2010 and 3rd for FY 2010-2011
- Awarded best BSM in the first two quarters of FY 2009-2010 in the Zone
- Qualified two Thailand Trips and One Dubai Trip in 2009-2010
Sales Manager
ICICI Prudential Life Insurance Co. Ltd
Jalandhar, Punjab
12.2007 - 05.2008
- Managed Jalandhar cluster for Business Partner channel and handled a team of 5 MBPs
- MBPs were managing a team of 78 business partners with a total advisor base of 450
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
Manager
ICICI Prudential Life Insurance Co. Ltd
Jalandhar, Punjab
11.2006 - 11.2007
- Handled a team of 22 Business Partners
- These BPs were managing a team of 245 advisors
- Produced 8 MDRT and 1 COT from the region in 2007 from the BP channel
- Declared no.1 MBP PAN INDIA in terms of WRP and activation in November and December 2007
Unit Manager
ICICI Prudential Life Insurance Co. Ltd
Jalandhar, Punjab
08.2003 - 11.2006
- Responsible for the recruitment and development of the advisors
- Handled a team of 35 insurance advisors
- Imparting process specific training to the advisors joining in the organization
- Responsible for the target setting of the advisors and the achievement of my own targets
Education
Post Graduate Diploma - Investment and Portfolio Management
Amity University
01.2019
MBA - Business Administration
Gian Jyoti Institute of Management and Technology
06.2001
Bachelor of Science - Computer Science
DAV College
05.1999
Skills
- Customer relationship management
- Customer service
- Portfolio growth
- Relationship building and management
- Product knowledge
- Banking
- Wealth management offerings
Certification
- ICWIM Level-3, CISI, London, 03/2018
- UAE Financial Rules and Regulations, CISI London, 06/2023
Timeline
Relationship Manager
ADCB Bank
07.2023 - Current
Relationship Manager
Banque Misr
09.2020 - 06.2023
Assistant Relationship Manager
Noor Bank PJSC
04.2015 - 03.2020
Senior Relationship Officer
Commercial Bank of Dubai
11.2014 - 03.2015
Relationship Officer
Emirates NBD
03.2013 - 09.2014
Personal Financial Consultant
Metlife Alico UAE
07.2012 - 01.2013
Branch Manager
Shriram Life Insurance Co. Ltd
07.2011 - 06.2012
Branch Sales Manager
Reliance Life Insurance Co. Ltd
06.2008 - 06.2011
Sales Manager
ICICI Prudential Life Insurance Co. Ltd
12.2007 - 05.2008
Manager
ICICI Prudential Life Insurance Co. Ltd
11.2006 - 11.2007
Unit Manager
ICICI Prudential Life Insurance Co. Ltd
08.2003 - 11.2006
MBA - Business Administration
Gian Jyoti Institute of Management and Technology
Bachelor of Science - Computer Science
DAV College
Post Graduate Diploma - Investment and Portfolio Management
Amity University