SAURABH POTPHODE
Dubai
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Luxury Sales Agent
Atlantis Resort
12.2022 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Sales Agent, Reservations
Atlantis Resort
11.2021 - 12.2021
- Processing the Reservations over the call, email or Groups
- Looking after no-show and Cancellations for Atlantis The Palm and Atlantis The Royal
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Taking care of Extranet
CIP Analyst
Majorel
09.2019 - 12.2019
- Checking and verifying the Customer's Identification Card provided to verify the PayPal Account
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Supported KYC processes for prospective and existing customers.
Assistant
Trident Nariman Point (The Oberoi Group)
07.2017 - 05.2018
- Front Office EIH Group of Hotels) Taking care of Reservations for Groups and FIT, Assisting Reception for Check-in of Groups and FIT
- Sharing the daily report to Assistant Managers and Manager for evening briefing
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
- Maintained awareness of types of rooms available in different resort locations.
Education
Bachelor of Science - Hospitality And Tourism Studies
Yashwantrao Chavan Maharashtra Open University
Panvel06.2017
Skills
- Opera PMS
- Microsoft Excel
- Microsoft Powerpoint
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Clear Communication
- Customer needs determination
- Critical Thinking
- Flexible Schedule
- Technical Support
- Internet savvy
Certification
- Certificate of Achievement
Issued by Atlantis The Royal, Dubai · Feb 2024
For the 5 Star Rating from Forbes Travel Guide
- Certificate of Achievement
Issued by Atlantis The Palm, Dubai · Feb 2024
4 Star Rating from Forbes Travel Guide
- Appreciation Certificate
Issued by Atlantis The Palm · Dec 2023
Success of COP28 Summit Events 2023
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Timeline
Luxury Sales Agent
Atlantis Resort
12.2022 - Current
Sales Agent, Reservations
Atlantis Resort
11.2021 - 12.2021
CIP Analyst
Majorel
09.2019 - 12.2019
Assistant
Trident Nariman Point (The Oberoi Group)
07.2017 - 05.2018
Bachelor of Science - Hospitality And Tourism Studies
Yashwantrao Chavan Maharashtra Open University
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