Savita Rathod
Dubai
Summary
Detail-oriented professional with expertise in hotel property management systems, including Ids Next, Wish net, and Opera. Proficient in computer skills such as MS Word, spreadsheet management, and presentation creation. Demonstrates strong capabilities in social media management, file organisation, reservation and receptionist duties, desk management, and housekeeping. Committed to ensuring safety and security while excelling in catering and food services. Possesses financial management acumen with a focus on enhancing operational efficiency within the hospitality industry.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Reservation agent
four points by Sheraton Production City Dubai
duai, uae
11.2025 - Current
- Managed room reservations efficiently through phone, email, and hotel booking systems ( OPERA).
- Provided prompt and professional assistance to guests regarding availability, rates, policies, and hotel services.
- Coordinated with front desk, housekeeping, and other departments to ensure smooth guest check-ins and check-outs.
- Handled cancellations, modifications, and payments accurately while maintaining detailed guest records.
- Promoted room upgrades, packages, and special hotel offers to enhance revenue and guest experience.
- Resolved guest concerns and complaints professionally, ensuring high levels of customer satisfaction.
- Maintained compliance with hotel policies, booking procedures, and data confidentiality standards.
Front office receptionist/ Reservations
Royal Ascot Hotel
01.2024 - 01.2026
- First point of contact and manage all aspects of their accommodation. Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to manage guest needs and ensure guest satisfaction. Welcoming guests and checking their details against their booking.
- Creating guest reservations and updating in the PMS
- Completing administrative tasks such as filing and photocopying
- Preparing room bills and ensuring prompt payment
- Checking guests out, taking payments and returning deposit
- Expertise in Wish Net Pms
Royal Ascot Hotel
01.2023 - 01.2024
- On-the-Job Training– Guest Services & Operations
- Assisted front office and F&B teams with daily operations
- Supported VIP guest handling concierge service and internal coordination Gained extensive experience with hotel software systems and guest engagement Gained knowledge of DTCM Industrial Training
- Gained understanding of guest reservations.
Hospitality Operations Kenilworth Resort & Spa, Goa
Goa
04.2023 - 05.2023
- Trained across multiple departments including front office, housekeeping, and F&B Supported staff in service delivery and daily hotel tasks Learned the fundamentals of hospitality standards and guest satisfaction
Education
Advance Diploma - Hospitality
International institute of hotel management
Goa 01.2022 - 01.2023
Higher Secondary - Arts
St. Xavier’s H.S.S
GoaSkills
- Hotel PMS
- Ids Next
- Wish net
- Opera
- Computers Skills
- MS Word Spreadsheet
- Presentation
- Social media
- File Management
- Reservation & Receptionist
- Desk Management
- Housekeeping
- Safety and security
- Catering and food services
- Financial management
LANGUAGES
ENGLISH
HINDI
KONKANI
Disclaimer
All the information mentioned above in the resume is correct to the best of my knowledge and belief
Timeline
Reservation agent
four points by Sheraton Production City Dubai
11.2025 - Current
Front office receptionist/ Reservations
Royal Ascot Hotel
01.2024 - 01.2026
Hospitality Operations Kenilworth Resort & Spa, Goa
04.2023 - 05.2023
Royal Ascot Hotel
01.2023 - 01.2024
Advance Diploma - Hospitality
International institute of hotel management
01.2022 - 01.2023
Higher Secondary - Arts
St. Xavier’s H.S.S