Savitha Radhakrishnan
Senior Customer Service Executive
Dubai
Summary
Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 8 plus years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
12
12
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior customer service executive
Dubai driving Centre
07.2017 - Current
- Taking ownership for queries from First point of customer contact
- Develop , maintain and retain customers
- Handle complicated and unresolved issues
- Keeping a track of upset calls and updated outbound call reports
- Registration as per RTA and company standards
- Handling internal corporate clients
- Cash transactions
- And creating corporate invoices
- Conducting weekly customer satisfaction survey , anlayze result and provide reports.
Assistant Manager
Tours Gateway Malabar Holidays
01.2013 - 06.2017
- Customized services as per the requirements of clients
- Working as troubleshooter for guests while supervising investigation as well as
- BTEC Higher national certificateinaviation, hospitality & Travel management -UK
- Diploma-FrakfinnInstitute
Guest Service Associate
Zuri resort and spa
India, Kerala
09.2011 - 09.2012
- Greet and meet the Customers ,Perform the check in activities
- Manage the admin and cash handling ,process guest folios and collect the payment maintaining efficient and effective flow of information with the guest and internal department
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
MBA - Hospitality
Jaipur National University
BBA - Travel & Tourism
Indira Gandhi National Open University
04.2001 -
Skills
Softwareundefined
Certification
BTEC Higher National certificate - Frankfinn Diploma
Timeline
Senior customer service executive
Dubai driving Centre
07.2017 - Current
Assistant Manager
Tours Gateway Malabar Holidays
01.2013 - 06.2017
Guest Service Associate
Zuri resort and spa
09.2011 - 09.2012
BBA - Travel & Tourism
Indira Gandhi National Open University
04.2001 -
MBA - Hospitality
Jaipur National University
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