HADI MOUSA
Dubai,UAE
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 15 years in networking industry. Tenacious Service Sales Lead with strategic and analytical approach to maximizing Sales Achievement, bringing in new customers, maintaining existing ones and accomplishing profit targets. Energetic Lead Sales with years of experience in Services Sales. Proven leader with excellent history of closing sales quickly and exceeding sales goals consistently.
Overview
23
23
years of professional experience
Work history
Services Sales Lead - META
Juniper Networks
Dubai - UAE
2014.06 - Current
- Accomplished multi-million dollars services business with strategic customers for both SP & ENT across META.
- Managing quarterly & yearly forecast, meeting and exceeding sales targets forecast across all Line of Business
- Increased services sales by minimum 10% every fiscal year
- Maximized services revenue with healthy margin by strategic up-selling and tailored support models while meeting customers budget and expectations
- Manage highly talented team of services business consultants across META
- Design services programs for Elite partners enabling them increasing services revenue, and maximizing profit
- Develop services sales performance metrics, rebate programs, and incentivize partners based on sales and delivery performance
Service Manager (SP & ENT) - META
Juniper Networks
Dubai - UAE
2012.11 - 2014.05
- Customer service advocate responsible for all post-sales activities.
- Run quarterly operation reviews with CxO levels and operational leaders to highlight all operational milestones.
- Established strong channel between sales, services and support teams to increase confidence and open more doors for new opportunities.
- Identify new leads and facilitate positioning proper services and solutions.
- Ensure remarkable customer experience
Support Delivery Manager - EMEA
Juniper Networks
Riyadh - Saudi
2009.09 - 2012.10
- Responsible for post-sales activities in accounts qualified as temperate.
- Performed as central point of coordination between services and sales teams to get accounts back on track.
- Identify new leads and facilitate positioning of proper services and solutions.
- Drive technical escalations to towards closure.
Senior Network Consultant - Egypt & KSA
Equinox International
Cairo & Riyadh
2007.06 - 2009.08
- Conduct technical presentations and showcase solutions related to major customers
- Present network solutions to CxO levels and business owners by bridging gaps between business and technical side
- Capture new opportunities, capitalize on existing ones and provide network consultation services
- Generate high level design (HLD) and low level design (LLD) documents
- Participate in pre-sales calls to identify customer requirements and respond to RFPs
Security Team Lead - TAC Center
Cisco Systems
Amman - Jordan
2004.08 - 2007.05
- Managed team of highly Cisco TAC support engineers
- Support over 20 customers in daily basis
- Mentor all cases handled by all engineers to ensure and maintain high customer satisfaction rates.
- Established technical trainings for newly hired employees.
- Provide technical support and troubleshooting to Cisco's products ranging from security, routing, and switching
Network Administrator & IT Support
Ring Jordan
Amman - Jordan
2001.10 - 2004.06
- Support and troubleshoot all network hardware devices, workstation and network printers
- Established high availability and smooth network operation
- Audit and make recommendation to stabilize and secure network
Education
Bachelor degree - Computer Engineering
Applied Science Private University
Amman - Jordan06.2001
Skills
- Territory sales management
- Sales territory growth
- Sales forecasting
- Key account development
- Superb time management
- Excellent communication skills
- Communication and engagement techniques
- Client relationship building
- Product and service sales
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Services Sales Lead - META
Juniper Networks
2014.06 - Current
Service Manager (SP & ENT) - META
Juniper Networks
2012.11 - 2014.05
Support Delivery Manager - EMEA
Juniper Networks
2009.09 - 2012.10
Senior Network Consultant - Egypt & KSA
Equinox International
2007.06 - 2009.08
Security Team Lead - TAC Center
Cisco Systems
2004.08 - 2007.05
Network Administrator & IT Support
Ring Jordan
2001.10 - 2004.06
Bachelor degree - Computer Engineering
Applied Science Private University