Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sayaka Ogihara

Dubai

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

8
8
years of professional experience

Work History

Operations Manager

Kohantei Restaurant LLC
08.2017 - Current
  • Managing sales and restaurant operations.
  • Making great team work and strong relationship with each staff
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Waiter

Zuma Abu Dhabi
08.2015 - 07.2017
  • Woking with variety of different nationalities
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Education

Bachelor - Hospitality

Canadian Tourism Collage
Vancouver, Canada
07.2015

Bachelor - English Communication

Takushoku University
Tokyo, Japan
03.2014

High School Diploma -

Rissho High School
Tokyo, Japan
03.2010

Skills

  • Cost Containment
  • Supply Chain Distribution
  • Oracle Database Management
  • Staff Management
  • Multi-Unit Operations Management
  • Workflow Planning
  • Employee Relations
  • Invoice Processing
  • Operation Monitoring
  • Inventory Control
  • Team Leadership
  • Business Administration

Languages

English
Advanced (C1)
Japanese
Bilingual or Proficient (C2)

Timeline

Operations Manager

Kohantei Restaurant LLC
08.2017 - Current

Waiter

Zuma Abu Dhabi
08.2015 - 07.2017

Bachelor - Hospitality

Canadian Tourism Collage

Bachelor - English Communication

Takushoku University

High School Diploma -

Rissho High School

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Sayaka Ogihara