Sayed Tawfik

· Facilitating and arranging the scrum events (daily scrum, sprint planning, sprint demo (review), and retrospectives)

· Ensuring that the team follow the scrum process

· Discuss the development plans with developers to avoid reworks

· Monitor the development progress of a product during sprints

· Review the UI / UX before new sprint starts

· Review the stories after development, and test them to ensure the fulfillment of acceptance criteria

· Monitor the product performance on production and perform sanity testing after rollouts

· Define roadmaps and provide strategic direction based on bank needs, industry standards, competition and regulatory changes

· Write user stories and update product backlog of enhancements and improvements needed

· Plan roll-out strategies of new features and functionality

· Collaborate with the squad to explain & refine stories with acceptance criteria and acceptance tests

· Update management on progress of current sprint, and future sprints (scrum of scrums)

· Collaborate with business to get the requirements and details it in backlog for development

· Implement business requirements for new initiatives, review functional specifications and participate / signoff on user acceptance testing (UAT) along with processes and documentation

Experienced user of Azure DevOps (setting up a project, work items, and planning projects)

· Train, develop, and manage a team of Outbound Sales Associates, and direct sales officers.

· Development, implementation and oversight of outbound acquisition sales programs.

· Handle multiple telemarketing campaigns.

· Updating feedback about customer’s responses for all acquisition sales programs.

· Develop the telemarketing strategy including offers, scripting, and campaign timing process changes, etc.

· Execute sales script development including tests.

· Develop response reports that track script testing and business defined metrics.

· Oversee ongoing documentation of all processes and procedures for telemarketing channel.

· Develop and oversee quality assurance process and standards.

· Monitor daily results and prepare weekly and monthly analysis reports for senior management.

· Reviewing the performance of tele sales team.

· Finalizing the meeting of the clients with the HR/ Administration of the corporate companies.

· Handling PRK of Corporate Companies.

· Interacting with customers and understanding their expectations and communicating the same suitably to the higher management and discuss about "After Sales Issues".

· Acquire new to Bank customers and pursue new business relationships.

· Fulfill KYC norms.

· Reach out to High Net-worth Individuals.

· Increase the customer base by developing business relationships with current customers