Sayed Fawaz Zahid
Sales And Operations
Sharjah, Abusghara
Summary
To ensure position of confidence, trust,integrity & leadership in order to provide well-being & betterment of the company which I hereby choose to serve.
Impeccable negotiation techniques, investigating historical data and locating debtors.Dedicated Collections Officer with superior understanding of collections laws.
A result-oriented Sales & Operation Executive, engaging with customers to help establish rapport. Proven track record of building customer relationships and successfull project handling.
A recognized team player with well-honed leadership and critical thinking skills.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Collections Officer
RAK BANK
Dubai
2017.10 - 2022.08
- Verified and review customer account information.
- Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Utilized skip tracing tools to locate clients.
- Located and monitored overdue accounts by using automated systems.
- Used skip tracing and other techniques to locate debtors.
- Advised customers of necessary actions and strategies for debt repayment.
- Achieved performance goals on consistent basis.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Received inbound calls and answered questions from customers satisfactorily.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Sales & Operations Executive
Oryx Piping Associates JLT
Dubai
2011.11 - 2017.10
- Product: Project Management / Sub-Contractors for District Cooling Network
- Duties and Responsibilities:
- Approaching the higher management for the sales
- Understanding the project requirements
- Advising upon deviations
- Pro-active coordination with team in order to generate documentations
- Planning estimated deliveries to client Production follow ups
- Handling the complete operations till dispatch
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Negotiated prices, terms of sales and service agreements.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Trained new employees on customer service, money handling and organizing strategies.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales / Supervisor
Al Futtaim, AB Marketing Group
Dubai
2010.02 - 2011.08
- Toshiba (Qosmio Series)
- Duties and Responsibilities:
- Responsible for promoting and selling the products
- Maintain and update proper product knowledge
- Demonstrate, present and educates customer about the product
- Maintain good relationship with customers and always keep a helping hand
- Order stocks and sit to it that stocks are available for smooth operation
- Replenish display items as needed in order to have a good visual Presentation
- Strictly follows the assigned shop and showroom rules and guidelines
- Responsible of inventory every end of the month and yearend inventory
- Performs weekly stock take
- Prepare weekly report
- Supervising Merchandisers on different outlets
Supervisor
AB Marketing Group
Sharjah
2009.09 - 2009.12
- Order stocks and make daily, weekly and monthly sales report
- Perform daily stock count and prepare daily report
- Maintain proper display of P.O.P
- Maintain good relationship with customers and attend their needs
- Replenish display items as needed in order to have a good visual Presentation
- Responsible of inventory every end of the month and yearend inventory
- Maintain and update proper product knowledge and provide proper training for the promoters
- Conducted regular reviews of operations and identified areas for improvement.
Tele Surveyor
IPSOS STAT
Sharjah
2008.08 - 2009.08
- RTA & MEDIA
- Duties and Responsibilities:
- Responsible for answering calls professionally
- Cope and ensure targets are achieved daily
- Maintain good relationship with customers and attend their needs
- Demonstrate and educate customers about the product
- Serve customers with friendly and uncompromising service.
Education
Higher Secondary - Commerce
COSMOS, Education Institute,
Dubai 2009.03 - 2010.05
Marticulation - Senior Board
Cambridge College
Mumbai ,Peddar Road 2007.02 - 2008.03
Skills
Excellent Communication Skills,Excellent Customer Service & A Strategic Decision Maker
Adaptable, Positive Attitude, Punctuality, Working under extreme pressure & People management skills
Problem solving & A Good Listener
Professional integrity
Additional Information
Driving Licence: Valid UAE driving licence
Age : 34
Timeline
Collections Officer
RAK BANK
2017.10 - 2022.08
Sales & Operations Executive
Oryx Piping Associates JLT
2011.11 - 2017.10
Sales / Supervisor
Al Futtaim, AB Marketing Group
2010.02 - 2011.08
Supervisor
AB Marketing Group
2009.09 - 2009.12
Higher Secondary - Commerce
COSMOS, Education Institute,
2009.03 - 2010.05
Tele Surveyor
IPSOS STAT
2008.08 - 2009.08
Marticulation - Senior Board
Cambridge College
2007.02 - 2008.03