Sayed Ismail Qiamuddin
Ajman ,UAE
Summary
Dedicated Customer Service Representative with 10 years of customer service experience within dynamic, fast-paced environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Flexible Call Center agent and successful in resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain clients.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Wasl Properties
Dubai, UAE
12.2011 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Responded promptly to enquiries from clients, members and staff via email, post and fax.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Customer Service Agent
Du Telecom
dubai , UAE
03.2009 - 12.2010
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Acted as first point of contact for customer issues and queries.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- Exceeded targets with strong rapport building and product knowledge.
- Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
Education
GCSEs - Commerce
NIMS
Sharjah, UAE 03/2007 - 03/2008
Skills
- Inventory control
- Multi-line phone talent
- Bilingual customer support
- Complaint handling
- Cash and card processing
- Basic computer knowledge
- Relationship-building
Languages
English
Fluent
Hindi
Fluent
Persian
Fluent
Arabic
Intermediate
Timeline
Customer Service Representative
Wasl Properties
12.2011 - Current
Customer Service Agent
Du Telecom
03.2009 - 12.2010
GCSEs - Commerce
NIMS
03/2007 - 03/2008
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