Property management manager with over 10 years of experience in lease management, facilities management, and financial reporting. Expertise in market analysis, legal compliance, and vendor coordination, leading to enhanced property value and tenant satisfaction. Proven track record in strategic marketing and sustainability initiatives, alongside effective conflict resolution and maintenance oversight. Demonstrated leadership in managing teams and overseeing operations for over 200 units.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Property Manager
Terracotta International Group
Dubai, UAE
12.2015 - 08.2025
Managed multi-property portfolios (residential, commercial, mixed-use), maximizing ROI and long-term asset value.
Conducted market analysis, set competitive rents, and identified growth and expansion opportunities.
Prepared budgets, annual business plans, and CAPEX proposals aligned with ownership goals.
Negotiated and renewed leases, reducing vacancy rates and securing terms.
Implemented yield management strategies to optimize rental income and occupancy.
Monitored financial performance with P&L, variance analysis, and KPI tracking; delivered actionable insights to owners.
Optimized cost structures through vendor negotiations, operational efficiencies, and risk management.
Developed tenant engagement and satisfaction programs, increasing retention and reducing turnover costs.
Managed high-value corporate and VIP tenant relationships, ensuring premium service standards.
Ensured compliance with property laws, tenancy contracts, RERA/DLD regulations, and health & safety standards.
Oversaw insurance policies, claims, audits, and risk mitigation strategies.
Directed preventive maintenance, renovations, and major upgrades to preserve and enhance asset value.
Led security, cleaning, landscaping, and engineering teams to meet brand and operational standards.
Supervised cross-functional teams including leasing, maintenance, accounting, and customer service staff.
Prepared executive reports, presented portfolio performance to investors or board members, and advised on strategic decisions.
Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
Conducted market research to establish competitive rental prices whilst ensuring maximum profitability.
Collaborated with real estate agents during property marketing efforts to attract potential tenants quickly.
Organised regular meetings with property owners regarding updates or concerns related to their investments.
Drafted leasing and sale agreements for tenant signing.
Negotiated lease contracts to secure favourable terms for property owners.
Maintained strong relationships with vendors through regular communication, resulting in prompt service delivery.
Implemented cost-effective maintenance plans leading to preservation of property value over time.
Conducted thorough background checks on potential tenants, mitigating risk of default or damage to properties.
Tracked expiring leases proactively; initiated renewal conversations ahead of deadlines.
Administrator/accountant
HSK Middle East
Dubai
04.2012 - 10.2015
Oversaw daily accounts management and administrative duties.
Analysed performance metrics for sales and service teams.
Prepared daily reports on sales and service team performance.
Coordinated with service team to address emerging requirements.
Maintained accurate accounting records, ensuring verification of daily business reports.
Managed all receivable and payable accounts, ensuring timely processing.
Documented and filed contracts, employee documents, and office records.
Tracked employee attendance and maintained accurate records.
Administrator cum Accounts assistant
Emirates Oasis Contracting LLC
Dubai
11.2011 - 04.2012
Maintaining day to day accounts and admin duties.
Receive and file incoming letters, documents and faxes.
Schedule meeting if any.
Assisting to PRO and HR department.
Welcome/Receive visitors relating to work.
Reservation of Air Ticket and hotels for guest and employees.
Manage administrative department, maintain safe and secure work environment.
Create, control, and monitor all administrative requirements of other departments.
Supply and manage office equipment’s, machines or properties to office and manufactures, kitchen utilities.