Sayibalan Nagalingam
Abu Dhabi
Summary
Recognized by Alshaya Group, for the 'be alshaya' value awards-2015.
Overview
12
12
years of professional experience
Work History
Barista
Alshaya group (Starbucks)
05.2014 - Current
- Deliver customer service to Company and host brand standards including food and beverage preparation and housekeeping.
- Deliver legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer.
- Discover and responds to customer needs.
- Act with integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks.
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard, and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for queues.
- Communicate information to Manager so that the team can respond as necessary to create the third place environment during each shift.
- Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follow Health, Safety and sanitation guidelines for all products.
- Recognise and reinforce individual and team accomplishments by using existing organisational methods.
Shift Supervisor
Kuwait Food Company (Pizza Hut)
06.2013 - 03.2014
- Make daily and weekly reports.
- Make sure the standard principles are followed as per the mother company(YUM international) standards.
- Resolving staff needs & staff requirements.
- Back-up work to the staff in the rush periods.
Team Member
Pizza Hut
02.2009 - 06.2013
- Maintain highest level of quality, service and cleanliness in all work assignments.
- Handling cashier dine-in and take-away orders.
- Prepares food products per approved operating standard procedures.
- Follow approved operating standards and schedules of cleaning and sanitation of food preparation area, storage areas, equipment, utensils.
- Works as a cashier/packer, cook and / or supply base as assigned by duty manager.
Crew Member
KFC
11.2004 - 01.2009
- Works as a cashier/packer, cook / supply base as assigned by duty manager.
- Clean food preparation areas, cooking surfaces, and utensils.
- Working on several different orders simultaneously.
- Maintain sanitation, health, and safety standards in work areas.
- Measure ingredients required for specific food items being prepared.
Education
Diploma in Desktop Publishing -
Zonal Educational Centre
02-2001
Some College (No Degree) - undefined
NCC
Chilaw, Sri Lanka01-2000
Skills
- Display case merchandising
- Opening and closing duties
- Espresso machine operation
- Tea expertise
- Latte art
- Team leadership
- Coffee expertise
- Up-selling
- Coffee brewing
- Cash register operation
- Espresso machine operations
- POS system operation
- Coffee machinery
- Inventory management
- Opening and closing coordination
- Safe food handling
- Team collaboration
- Beverage preparation
- Product displays
- Safe food handling practices
- Ingredient restocking
- Product upselling
- Team player
- Cash handling
Interests
Photography, Cycling
LANGUAGES
English
Timeline
Barista
Alshaya group (Starbucks)
05.2014 - Current
Shift Supervisor
Kuwait Food Company (Pizza Hut)
06.2013 - 03.2014
Team Member
Pizza Hut
02.2009 - 06.2013
Crew Member
KFC
11.2004 - 01.2009
Some College (No Degree) - undefined
NCC
Diploma in Desktop Publishing -
Zonal Educational Centre